Customer Success Manager
Sweep
New York, NY · Posted December 31, 2025
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Where New York, NY ranks
Where New York, NY placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best cities for operations jobs1,429 openings · of 100
- #1Best cities for sales jobs2,774 openings · of 78
- #1Best cities for finance jobs1,932 openings · of 78
- #1Best cities for data and analytics jobs1,713 openings · of 58
- #1Best cities for HR jobs994 openings · of 30
- #1Best cities for marketing jobs1,754 openings · of 31
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
Pay compared with the market
This listing does not state pay. Across 115 open customer success manager listings that state pay, the middle half runs $94,500 to $135,000 and the median is $120,500.
Listed pay is what employers advertise, not what people are paid.
Customer Success Manager salaries by state · Check your own pay
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
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About the job
Who are we?
Sweep is the agentic layer for enterprise systems where teams and metadata agents plan, change, and govern systems with speed and confidence.
What will you do at Sweep?
As a Customer Success Manager, you’ll own relationships with Sweep’s largest and most complex enterprise accounts. You’ll act as both strategic advisor and technical expert, ensuring seamless integration into each customer’s Salesforce ecosystem and long-term business success.
KEY RESPONSIBILITIES
- Build trusted partnerships with executive sponsors and RevOps leaders across key accounts.
- Lead enterprise onboarding, technical configuration, and strategic enablement plans.
- Deeply understand each customer’s Salesforce infrastructure, data flow, and GTM strategy.
- Serve as the technical liaison between customer teams and Sweep’s Product, Engineering, and Support teams.
- Proactively monitor account health, usage trends, and adoption metrics to drive retention and expansion.
- Run quarterly business reviews, identify growth opportunities, and advocate for customer needs internally.
- Manage and drive annual customer contract renewals, maintaining long-term customer relationships and retention.
- Develop scalable best practices and playbooks for enterprise success and expansion.
What We're Looking For?
- 5+ years of experience in Customer Success, Strategic Account Management, or Salesforce consulting for enterprise SaaS solutions or SI.
- Extensive Salesforce knowledge, including data model, automation, and advanced configuration.
- Salesforce Administrator certification (preferred).
- Proven ability to manage multi-stakeholder relationships across business and technical teams.
- Experience with complex integrations, security reviews, and compliance processes.
- Exceptional communication and executive presentation skills.
- Strategic thinker with a consultative mindset and the ability to translate business goals into technical execution.
Sweep offers a competitive compensation package, including salary and equity components, with potential for variable incentives. Actual compensation is determined based on factors such as the candidate's skills, qualifications, and experience. In addition, Sweep provides a comprehensive and inclusive benefits package, which includes: healthcare, dental, vision, a 401(k) plan with matching contributions, flexible paid time off, team outings and more! The ideal candidate will work out of our New York City office on a flexible hybrid schedule.
The OTE for this Customer Success Manager role in New York ranges from $120,000 to $170,000 per year.
About Sweep:
As a fast-growing, venture-backed startup, we are proud to be supported by top investors like Insight Partners and Bessemer Venture Partners. With teams in New York, Portugal, and Tel Aviv, we are a passionate, success-driven group that thrives on collaboration and innovation. Join us to be part of a dynamic, people-first community where we tackle complex challenges, take smart risks, and celebrate each other's successes. Learn more about our mission and culture on our About page https://www.sweep.io/about https://www.sweep.io/about.