Senior Manager, Customer Success
SamCart
Cambridge, MA · Posted November 6, 2026
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Where Cambridge, MA ranks
Where Cambridge, MA placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best cities for healthcare pay after cost of living$180k · of 24
- #1Best cities for director and executive jobs53% · of 100
- #1Best cities for director and executive jobs in the Northeast53% · of 70
- #1Best cities for director and executive jobs in New England53% · of 28
- #2Best cities for life sciences and biotech jobs579 openings · of 41
- #2Cities with the most jobs that do not need a four-year degree in New England59 jobs · of 14
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
About the job
...We believe our customers' success is our success. This role is where that gets real.You'll be SamCart... ...it out.You'll lead 3 Customer Success Managers directly and set strategy for Support... ...and business processes. Step in as a senior escalation point on high-impact issues...