Cloud Infrastructure Engineer I

*Two Cloud Infrastructure Engineer opportunities available:

Hybrid-Miami Lakes, FL- Hybrid schedule based out of our corporate office.

Remote - Evening Shift: Fully Remote, with flexibility to work 4:00PM - 1:00AM ET.

JOB SUMMARY: The Cloud Infrastructure Engineer I will be part of a team that manages the provisioning, monitoring, recovery, and updating of cloud infrastructure (inclusive of the automation of these functions). The individual in this position must be someone whom is a fast learner, a self-starter, loves to solve problems, and keen to automate operational processes. The individual should have the desire to continually improve the Bank's cloud infrastructure design and provide a secure and highly available computing platform. In addition, the Cloud Infrastructure Engineer will configure and maintain existing infrastructure components, implement upgrades, and utilize management tools to monitor & report on the reliability of the environment. The role will also be responsible for finding opportunities to improve the Bank's architecture using cloud and cloud-native technologies.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Participates in post-Incident reviews of all Major Incidents and assists toward determining action Items required to avoid similar issues/minimize downtime for future incidents.

Provides reliable, predictable deployment and maintenance of distributed systems adhering to security best practices.

Assists in the day-to-day operations of managing the Bank's Cloud Infrastructure Services including software deployment and upgrades, system setup, system administration, monitoring, incident resolution, problem management, configuration and change management, capacity planning, availability management, disaster recovery and routine update of services.

Ensures and promotes a culture of continuous improvement, including identifying opportunities for automation and providing feedback to relevant teams.

Supports multiple systems or applications of medium to highly complex (complexity defined by size, technology used, and system feeds and interfaces) with multiple concurrent users, ensuring control, integrity, and accessibility.

Produces and maintains documentation to support solutions that have been developed/deployed to aid in the support of the solution.

Designs and maintains production monitoring tools and troubleshoots performance and stability issues.

Creates and maintains automated monitoring and reporting solutions for cloud infrastructure health, performance and cost optimization.

Monitors cloud infrastructure to identify areas of improvement, reliability, cost savings, etc.

Develops and updates SOPs and Knowledge Article for new feature launches or other significant changes that may impact support documentation.

Performs configuration management, review, and governance of cloud resources, including Identity and Access management (IAM), etc.

Actively troubleshoots issues that arise during testing and production, identifying and resolving problems before deployment.

Participates in disaster recovery planning and testing.

Performs back-up and recovery of cloud-hosted systems.

Provides troubleshooting and technical support services.

Provides Level 2 production support.

Participates in routine on-call rotations.

Ensures and facilitates knowledge sharing within the department.

Maintains current knowledge of cloud trends and developments.

Contributes to the development of cloud standards, best practices, and organizational cloud capabilities.

Researches and drives adoption of cloud-native technologies.

Adheres to and complies with applicable, federal and state laws, regulations and guidance, including those related to anti-money laundering (i.e. Bank Secrecy Act, US PATRIOT Act, etc.).

Adheres to Bank policies and procedures and completes required training.

Identifies and reports suspicious activity.

SUPERVISORY RESPONSIBILITIES

N/A

QUALIFICATIONS

Education

College degree or equivalent management/work experience (At least 2 years), which includes practical experience in Information Technology and IT Security. Experience with cloud-based enterprise infrastructure architecture and/or operations required

Experience

3+ years of experience architecting, designing, developing, and implementing cloud solutions.

3+ years of experience designing applications (eg web, client/server, COM+, etc).

Experience supporting automation teams using tools such as Terraform, Ansible, Jenkins.

3+ years of infrastructure experience, including monitoring, DNS, DHCP, Backups, and Disaster Recovery.

Researches and drives adoption of cloud-native technologies.

Licenses and Certifications

Microsoft or AWS related industry certifications preferred (AWS Certified Solutions Architect -- Associate).

Terraform Associate Certification

Knowledge, Skills, and Abilities

Strong understanding of cloud technology.

Understanding of the Five Pillars of the Well-Architected Framework.

Ability to work with cloud services and tools from an Infrastructure as Code perspective.

Understanding of networking and internet protocols, including TCP/IP, DNS, SMTP, HTTP and distributed networks.

Understanding of information security/governance controls.

Ability to work within a platform product team to understand the technical requirements and deliver creative solutions that meet or exceed business needs.

Strong troubleshooting and analytical skills.

Excellent communication and organizational skills, with the ability to remain focused on completing tasks and achieving goals in a fast-paced environment.

Strong collaboration and teamwork skills.

Ability to work independently.

Self-motivated and results-oriented.

Ability to set goals and effectively manage progress toward achieving them.

Ability to effectively mentor team members and direct reports.

Strong customer service skills and stakeholder management skills.

Additional Information

Candidates residing in locations within BankUnited's footprint may be given preference.