Senior Claims Consultant
W. R. Berkley
West Hartford, CT, US · Posted October 20, 2026
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How AI is used in this kind of work
AI use among claims adjusters, examiners, and investigators is little observed so far. Measured exposure for claims adjusters, examiners, and investigators: 8% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
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About the job
Company Details
Berkley Management Protection, a member of W.R. Berkley Corporation, offers a modular suite of management liability products through the Grove℠, their bespoke and easy to use platform tailored towards independent agents. Their Trellis Management Liability Portfolio℠ of coverages include directors and officers, employment practices, fiduciary, cyber, crime and miscellaneous professional liability.
Responsibilities
The Senior Claims Consultant is responsible for managing a caseload of management liability and professional liability claims of moderate complexity and severity. This role requires a strategic, detail-oriented professional who can resolve claims efficiently and in accordance with company best practices and authority guidelines. The consultant will conduct thorough coverage analyses, assess liability and exposure, establish appropriate reserves, and participate in mediations and trials as needed. Collaboration with internal teams and external stakeholders—including agents, insureds, and legal counsel—is essential to ensure high-quality claims handling and exceptional service delivery.
The Senior Claims Consultant will be expected to:
Analyze liability and damages to establish accurate reserves aligned with potential exposure
Evaluate complex coverage issues and draft clear, well-supported coverage position letters
Investigate, negotiate, and resolve claims with moderate supervision from the Chief Claims Officer
Appoint and manage outside counsel to ensure effective and cost-efficient claim resolution
Make sound decisions within assigned authority and escalate matters when appropriate
Oversee litigation management, including retaining counsel and approving payments within authority limits
Maintain accurate and comprehensive documentation in compliance with internal claims handling standards
Deliver outstanding service to both internal stakeholders and external clients
Support underwriting by providing insights into risk exposure and claim trends
Identify emerging issues or patterns that may have broader implications for the organization
Qualifications
Experience:
Minimum of 5 years of experience in management liability claims handling or litigation, preferably as a coverage or employment attorney
Direct experience with Employment Practices Liability (EPL) essential. Experience handling D&O, professional liability or Crime is a plus
Skills and Competencies:
Strong knowledge of insurance claims processes and the legal/regulatory environment
Proven analytical and decision-making skills within authority limits
Excellent written and verbal communication, negotiation, and interpersonal skills
Highly organized with the ability to manage priorities and seek support when needed
Detail-oriented with a commitment to accuracy and thoroughness
Ability to obtain and maintain required adjuster licenses within 90 days
Collaborative team player with a flexible, solutions-oriented mindset
The Company is an equal employment opportunity employer.
Additional Requirements We do not accept unsolicited resumes from third party recruiting agencies or firms. The company offers a competitive compensation plan and robust benefits package for full time regular employees including: • Base Salary Range: $145k-$170k • Benefits include: Health, dental, vision, dental, life, disability, wellness, paid time off, 401(k) and profit-sharing plans The actual salary for this position will be determined by a number of factors, including the scope, complexity and location of the role; the skills, education, training, credentials and experience of the candidate; and other conditions of employment.