Banking Center Manager

PURPOSE OF THE JOB

This position is responsible for generating, maintaining, and servicing profitable business and retail customer relationships while maintaining a productive banking center staff and assuring proper daily branch operations are being performed.

MAIN DUTIES OF THE JOB

GENERAL

Accountable for proactively managing and growing banking center by use of entrepreneurial business management skills to ensure financial objectives are met

Promote a network with internal support areas and develop a cohesive working partnership with other lines of business – mortgage, commercial, etc. Responsible for coordinating and developing procedures to maximize opportunities to cross-sell to customers from other lines of business.

Responsible for generating, maintaining and servicing profitable business and retail customer relationships

Responsible for maximizing banking center profitability by monitoring income and expenses for banking center

Staff management including but not limited to recruitment, coaching/development, disciplinary, performance evaluations, vacation and time sheet approvals

Ensure regulatory compliance standards are met

Plan, organize, direct and control banking center activities/operations: quality control, exceptions, security equipment testing, and audits

Ensure adherence to Home Bank’s policies and procedures by all staff

Customer service requests including, but not limited to, new account opening, safe deposit transactions, wire transfers, maintaining account records and paperwork, Debit card issuance, accepting loan applications, and assisting customers with inquiries and problems as needed

Responsible for ensuring all customer issues are resolved in a timely manner

Coordinate sales strategies with the Retail Group Lead

Communicate important and appropriate information to staff members on a timely basis

Demonstrate an understanding of the banking center’s overall performance

Diagnose and develop an action plan to solve for branch inefficiencies

Provide and maintain a professional, business-like atmosphere within the banking center

Accountable for maximizing customer satisfaction and ensuring quality service standards are consistently delivered by staff

Adhere to all meeting routines set forth by and Retail Group Lead

Work expected Banking Center hours of operation, including Saturday banking

Performs other duties as required or assigned by leadership

STAFF DEVELOPMENT

Establish an environment in which all branch employees work as a team to meet or exceed branch goals

Coach staff members on effective sales and service techniques by coaching to behaviors that identify financial needs and promote the continued development of employees

Ensure all branch employees follow policy and procedures and operate within the guidelines of Home Bank

Develop employees by providing personal development plans and action plans, as necessary

Ensure all branch employees complete annually required compliance courses in a timely manner

Complete and deliver performance evaluations as required by Home Bank

Include leadership team in managing responsibilities if applicable

WHAT YOU WILL NEED TO SUCCEED

Five years of banking experience, with an extensive background in financial institution operating policies and procedures, banking regulations

A minimum of two years of lending authority

Bachelor’s degree in business related field preferred

Excellent leadership and team building skills

Excellent analytical and problem-solving skills, including ability to diagnose, resolve or escalate a critical situation

Receive and maintain NMLS certification

HOME BANK IS AN EQUAL OPPORTUNITY EMPLOYER

GOOD CREDIT IS A MUST

CREDIT REPORT IS REQUIRED FOR EMPLOYMENT