Quality Manager

About the Role:

The Quality Manager is accountable for those activities which have a bearing on product integrity and reliability through specific policies and procedures consistent with the overall objective of delivering products of the highest possible quality.

Your Responsibilities:

Reports on the performance of the Quality System to management for review and as a basis for improvement of the Quality System

Interacts with supply base ensuring the quality of product and service meets or exceeds the requirements of Wabash

Develops, directs, and supports the Quality Department associates including weld technicians

Assists in the development of the Production Teams

Participates in the development of work instructions

Maintains customer contact

Develops and maintains an internal auditing system

Participates in the Customer Quality Systems Audits and the development of corrective action plans for deficient areas

Investigates and reports on all customer complaints and concerns

Tracks plant quality and warranty metrics and reports to plant management on a regular basis

Manages and maintains quality databases and systems

Defines and executes long-term quality system strategy

Detailed warranty engagement including customer interaction & action plans to improve performance

Drives continuous improvement within operations through real time process control and lean manufacturing techniques

Provides vision and leads efforts on data collection to ensure shop floor process effectiveness

Influences design to drive process capability

Other duties as assigned

Let's Talk About Your Qualifications:

Bachelor's degree in engineering, manufacturing, or related field.​

Knowledge of production processes, quality control concepts, lean manufacturing and other techniques for maximizing the effective manufacture of goods

Knowledge of business and management principles involved in strategic planning, allocation of resources and coordination of personnel

Knowledge/understanding GMAW production welding process and

methods

Keeps up to date on professional/technical developments

Develops an appropriate depth of expertise in technical areas

Creates an environment where no one tolerates complacency

Eliminates roadblocks, barriers, and inefficiencies

Uses metrics and performance measures to track progress

Redesigns systems and processes to increase effectiveness

Quickly embraces new technology to increase capabilities

Drives rigorous internal and external benchmarking of performance

Communicates high performance standards

5 to 10 years related manufacturing experience -- automotive, heavy equipment, OEM manufacturers

5 years management or supervisory experience

Management of ISO 9001:2008

CQE, CQM certification desired

CWI certification desired

Meets commitments to internal and external customers

Continually searches for ways to improve customer service

Seeks and uses feedback from customers

Focuses the organization on efforts that add significant value to customers

Consistently drives for increased responsiveness to meeting and anticipating customer needs

Delivers on commitments

Shows consistency between words and actions

Makes sound decisions in a timely manner and despite ambiguity

Makes tough, unpopular decisions when necessary

Considers the perspectives of others when making decisions

Treats people fairly and with respect

Values differences in experience and perspective in the organization's talent base

Conveys trust in people's competence to do their jobs

Fosters an environment with high morale in which individuals and teams are accountable for their own success

Is a credible technical leader

Supports the development of technical excellence in others

Is willing to try novel approaches to solve technical problems

Leadership Attributes:

At Wabash, we pride ourselves on being empowering, and there are some things we feel very strongly about:

Embrace Diversity and Inclusion -- Solicit and respect the input of others, celebrate differences, and strive for transparency and inclusiveness

Seek to Listen -- Actively listen to reach the best solution and make the strongest decisions

Always Learn -- Strive to improve; do not quit or settle for the status quo

Be Authentic -- Demonstrate honesty, incredible energy, and grit in everything you do

Win Together -- Collaborate, seek alignment, and excel at cross-group communication to success as one team and One Wabash

Join us in turning ideas into world-changing realities. Curate and build your high-impact professional career at Wabash!

Affirmative Action/EEO Statement:

Wabash is committed to providing equal employment opportunity for its associates and applicants without regard to race, color, religion, sex, age, national origin, veteran status, disability, or other protected class or activity under federal, state, or local law. All employment decisions must be based on neutral, legitimate criteria. All employment policies and rules shall be applied equally to similarly situated associates.

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