AI use among medical and health services managers is little observed so far. Measured exposure for medical and health services managers: 7% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Your job is more than a job

🌟 Lead the Teams That Power the Patient Experience

Every patient journey starts with access to care—and behind every great patient experience is a strong leader making sure the right processes, people, and resources are in place.

As a Patient Access Manager , you'll oversee the daily operations of Patient Access while leading teams responsible for registration, admissions, insurance verification, financial clearance, and patient flow. You'll help drive operational excellence, improve revenue cycle performance, and create an environment where both patients and team members can thrive.

If you're a collaborative leader who enjoys developing people, improving processes, and making a meaningful impact across the healthcare system, this role is for you.

💼 What You'll Do

Lead and develop Patient Access teams across assigned areas

Oversee registration, admissions, insurance verification, financial counseling, and patient flow operations

Monitor key revenue cycle metrics and work queues to support reimbursement and operational goals

Ensure compliance with organizational policies, payer requirements, and regulatory standards

Analyze performance trends and implement process improvements

Manage staffing, scheduling, recruitment, coaching, and performance evaluations

Partner with clinical, operational, and revenue cycle leaders to improve patient access and operational efficiency

Resolve escalated patient, account, and operational concerns

Support training, education, and ongoing development of Patient Access staff

Drive a culture focused on exceptional customer service, accountability, and continuous improvement

⚡ What Makes You Great in This Role

You know how to inspire and develop high-performing teams

You can balance patient experience, operational efficiency, and financial performance

You thrive in fast-paced environments where priorities shift quickly

You use data to identify opportunities and drive results

You build strong relationships and collaborate effectively across departments

You aren't afraid to roll up your sleeves and jump in when needed

🧠 What You Bring

Strong leadership and team development skills

Experience managing patient access, registration, admissions, revenue cycle, or related healthcare operations

Knowledge of insurance verification, financial counseling, and payer requirements

Excellent communication, problem-solving, and decision-making abilities

Experience improving workflows, processes, and operational performance

Proficiency with healthcare technology systems and Microsoft Office applications

📋 Minimum Requirements

High School Diploma or equivalent

5+ years of experience in a customer service-related role, including healthcare, revenue cycle, registration, financial counseling, banking, or hospitality

At least 3 years of direct Patient Access experience (included in the 5 years above)

⭐ Preferred:

Bachelor's Degree or higher, CHAM or CHAA certification, Medical Assistant certification, or another medical specialty-based certification

4+ years of experience as a Patient Access Representative, preferably in a hospital, Emergency Department (ED), or bed management setting

Knowledge of Electronic Medical Record (EMR) systems, hospital Admission, Discharge, and Transfer (ADT) functions, and payer guidelines

🎯 Why This Role Matters

Patient Access is more than registration—it's the foundation of the patient experience and a critical driver of organizational success. Your leadership helps ensure patients receive timely, compassionate service while supporting operational efficiency, revenue integrity, and exceptional care delivery.

💙 Make a difference—by leading the teams that help patients access the care they need, when they need it most.

WORK SHIFT:

Days (United States of America) LCMC Health is a community.

Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health’s culture of everyday extraordinary

Your extras

Deliver healthcare with heart.

Give people a reason to smile.

Put a little love in your work.

Be honest and real, but with compassion.

Bring some lagniappe into everything you do.

Forget one-size-fits-all, think one-of-a-kind care.

See opportunities, not problems – it’s all about perspective.

Cheerlead ideas, differences, and each other.

Love what makes you, you - because we do

You are welcome here.

LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law.

The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary.

Simple things make the difference.

1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information.

2. To ensure quality care and service, we may use information on your application to verify your previous employment and background.

3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed.

4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.