AI use among medical and health services managers is little observed so far. Measured exposure for medical and health services managers: 7% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Associate Director, Health Services at JASA

As the Associate Director of Health Services, you will provide strategic leadership and operational supervision across JASA’s core healthcare teams: Care Transitions, Medication Adherence, Social Determinants of Health (SDOH), Palliative Care, and Health Home. This senior role bridges clinical oversight, partner management, and modern operational efficiency—utilizing data analysis, workflow automation, and process improvement to elevate client outcomes and scale health programs across NYC.

🌟 Why You’ll Love Working at JASA

JASA is one of NYC’s largest and most trusted nonprofits serving older adults. Our dedicated professionals help improve the lives of thousands of seniors through impactful, mission-driven work.

Multi-Disciplinary Healthcare Leadership: Oversee integrated teams delivering care transitions, palliative care, medication adherence, and health home services.

Innovation & Automation Focus: Drive process improvement by implementing workflow automations, AI tools, and data analysis to modernize healthcare delivery.

Strategic Partner Relations: Lead high-level collaborations with hospital networks, health plans, and community partners to expand JASA’s health footprint.

📝 What You’ll Be Doing

You will balance clinical staff supervision and weekly partner reporting with strategic workflow optimization and business development.

Key Responsibilities:

Care Transitions Leadership: Supervise, recruit, and onboard Care Transitions Specialists (CTSs); develop clinical trainings, monitor performance metrics, and provide direct service coverage as needed.

Medication Adherence Management: Direct daily operations, task assignments, and client prioritization; prepare weekly partner reports and lead partner meetings to address adherence barriers for high-risk members.

Process Improvement & Automation: Identify efficiency initiatives across Health Services programs—collaborating with leadership to streamline manual workflows, increase data accuracy, and integrate smart automation tools.

Program Oversight & Integration: Oversee Health Home and Palliative Care operations, ensuring achievement of monthly targets while promoting service integration across all health programs.

Partner & Business Development: Strengthen relationships with health plans and hospital systems; prepare presentations, lead partner reviews, and support new program initiatives.

Evaluation & Strategy: Support the Senior Director of Health Services in overall program management, quality monitoring, data analysis, and the launch of new clinical initiatives.

🎓 What You’ll Need

Education: International Medical Graduate (IMG) , Master’s degree in a health-related field, or equivalent combination of education and relevant professional experience.

Language Skills: Bilingual English/Spanish required (fluent in reading, writing, and speaking).

Leadership Experience: Minimum of 3 years of managerial and leadership experience with a proven track record in staff training and knowledge transfer.

Technical & Automation Skills: Proficiency in MS Office, Google Workspace, and EHR systems. Experience with process improvement, workflow automation, Python, AI applications, or data analysis techniques is highly desirable.

Sector Expertise: Hospital discharge planning, care coordination, or health system experience preferred.

Travel & Physical Requirements: Ability to travel to clients' homes using mass transit and navigate physical barriers (stairs, etc.) in residences.

Core Values: Innovative mindset, excellent problem-solving skills, and a deep appreciation for the roles of race, religion, ethnicity, and sexual orientation in healthcare delivery.

🎁 Benefits at a Glance

JASA offers a comprehensive benefits package designed to support your well-being and future:

Health & Wellness: Medical, dental, and vision coverage, plus Employee Wellness Programs and an EAP.

Retirement Savings: 403(b) plan with Roth option and an employer-funded pension.

Generous Time Off: Four weeks of vacation , plus holidays, floating holidays, and sick days.

Professional Growth: Executive leadership development, technical innovation opportunities, and clinical trainings.

EEO Statement: JASA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, or any other protected classification under federal, state, or local law.

SUBJECT TO REVIEW FOR PURPOSES OF ADAAA

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