Global Head of Customer Success & Experience
Web Industries
Marlborough, MA · Posted November 2, 2026
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Where Marlborough, MA ranks
Where Marlborough, MA placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #5Best cities for software and engineering jobs in New England95 openings · of 24
- #8Best cities for mid-career professionals in New England52% · of 28
- #9Best cities for junior jobs in Massachusetts22% · of 20
- #12Best cities for software and engineering jobs in the Northeast95 openings · of 52
- #15Cities with the most hybrid jobs in New England10% · of 27
- #17Best cities for junior jobs in New England22% · of 28
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
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About the job
Web Industries is seeking a Global Director of Customer Service in Marlborough, MA to lead a comprehensive, company-wide approach to customer success and order fulfillment. The role establishes policies, metrics, and onboarding processes while coordinating with sales,...