Customer Account Coordinator

Position Title:

Customer Account Coordinator

Pay Rate :

$48,300 - $64,400

Multiple factors, including Individual experience, skills and abilities will determine where an employee is ultimately placed in the pay range.

Category/Shift :

Salaried Full-Time

Physical Location:

Waterloo, IA

The Job You Will Perform:

R esponsibility to communicate with customers, estimate and enter orders, and perform a variety of additional activities to facilitate excellent customer relationships supporting Sales, Manufacturing and shipping operations; has a basic understanding of manufacturing processes and works with production staff to achieve on-time customer deliveries; Responsible for multiple accounts of small to medium customers with high complexity.

Take customer orders either directly from customers or account managers.

Place orders on a timely basis for purchases of materials and supplies to be used in production.

Communicate with customers regarding issues such as order status, quotations, order changes and confirmations, as well as any complaints or questions.

Process purchase orders, coordinate account credits, and maintain customer data.

Work with production staff and utilize KIWI system to achieve on-time customer deliveries.

The Skills You Will Bring:

High school diploma or GED

Preferred experience working in a manufacturing environment

Preferred computer data-entry experience

Preferred experience in the corrugate box industry

Five years of customer relations experience; preferably 1+ years industry specific customer relations experience

Action Oriented

Being Resilient

Customer Focus

Instills Trust