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About the job

Overview

The Instructional Designer creates, develops, and delivers high-quality learning solutions that support employee performance, regulatory compliance, and organizational priorities. This role combines instructional design, LMS administration, and facilitation to create engaging, accessible, and audit-ready learning experiences across the Bank. Designs and develops training programs, including eLearning modules, instructor-led materials and blended learning solutions. Aligns learning content with business goals, applies adult learning methodologies, and incorporates interactive elements to enhance engagement. Partners with subject matter experts to optimize LMS offerings and ensure content accuracy and relevance.

Responsibilities

Instructional Design & Content Development

Design and develop eLearning, microlearning, instructor-led, and blended learning programs using established instructional design methodologies

Create high-quality learning assets, including facilitator guides, participant materials, job aids, assessments, and evaluation tools

Develop interactive, learner-centered content using authoring tools such as Articulate Storyline/Rise, Captivate, and Camtasia

Ensure all learning materials are accurate, consistent, accessible, and aligned with adult learning principles, organizational goals, and regulatory requirements

Evaluation & Continuous Improvement

Measure learning effectiveness through surveys, feedback, completion data, and performance indicators

Continuously refine learning content, delivery methods, and LMS processes based on data, learner feedback, and evolving business needs

Stay current on emerging learning technologies, instructional design trends, and facilitation best practices

Learning Management System (LMS) Administration

Serve as primary administrator for the Learning Management System, including course setup, enrollment rules, reporting, troubleshooting, and annual curriculum maintenance

Partner with Compliance and subject matter experts to ensure assigned training content is appropriate for target audiences and regulatory expectations

Manage LMS vendors, including monitoring course updates, coordinating enhancements, and requesting statements of work as needed

Upload, test, and maintain eLearning content to ensure a seamless learner experience

Generate participation, completion, and audit reports for managers, Compliance, and regulators as required

Provide learner and trainer technical support related to LMS access and functionality

Facilitation & Training Delivery

Facilitate engaging virtual and in-person training sessions for diverse employee audiences

Adapt facilitation techniques to meet varying learning styles and experience levels

Coach managers and subject matter experts to support effective training delivery and knowledge transfer

Requirements

Education

Bachelor's Degree in Instructional Design, Learning & Development, Adult Learning, Human Resources, or a related field is required

A recognized certificate in Instructional Design ( e.g., ATD, CPTD, Kirkpatrick, CPTM) preferred

Professional certifications (e.g., DiSC, EQ, MBTI, or similar assessments)

Work Experience

3-5 years of experience in instructional design, eLearning development, facilitation, and LMS administration is required

Knowledge, Skills, and Abilities

Demonstrated experience developing original learning content

Strong knowledge of adult learning theory, instructional design methodologies, and blended learning approaches

Proficiency with eLearning authoring tools and Learning Management Systems

Exceptional attention to detail and commitment to accuracy, particularly in regulated environments

Strong communication, presentation, and stakeholder collaboration skills

Ability to manage multiple projects and deadlines independently

Experience in a financial institution or similarly regulated industry strongly preferred

Visa Sponsorship will not be provided for this position

No relocation assistance provided

Licenses and Certifications

Commitment to obtaining an Instructional Design and/or Facilitation certification within two years of hire

Expected Pay Range

The expected annual pay range for this role is $55,243 to $91,158. This pay range is the annual salary we in good faith expect to pay for this role at the time of posting. Actual compensation paid may fluctuate higher or lower than the posted range and the range may be modified in the future due to several factors including, but not limited to, relevant experience, certifications, and qualifications, internal equity, adjustments to the requirements and responsibilities of the job, business needs, and economic and market data. EEO Statement

Middlesex Savings Bank is an Equal Opportunity Employer/protected Veterans/Individuals with Disabilities