Among computer user support specialists, AI is already used for a large share of the tasks. Measured exposure for computer user support specialists: 47% (high).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

Overview

The IT Specialist utilizes expertise in IT systems and applications, enhancing the efficiency and effectiveness of Nakupuna Companies employees through Tier I - III support. This role also contributes to the design and implementation of innovative IT solutions to complex challenges. Additionally, the specialist serves as a mentor and trains Junior IT Specialists, providing guidance, technical expertise, and hands-on training to develop their skills and ensure high-quality support across the organization.

Responsibilities

The following reflects management’s definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign additional duties and responsibilities to this job at any time due to reasonable accommodation or other reasons.

End User Support

Provide technical support for Office 365 Users, including, but not limited to, providing system access and permissions, resetting passwords, and system administration

Support the resolution of Tier I, II, III service desk / help desk tickets

Assign new user accounts and email addresses in Active Directory/Office 365/Exchange

Assist in the creation and maintenance of Support team processes and procedures

Provide help desk reports on reported issues

Configure end user devices such as workstations, laptop, tablet, and/or phones for end users

Conference Room and Telephone Support

Provide technical support for Microsoft Teams users, including troubleshooting audio/visual issues, meetings, and collaboration features

Configure, maintain, and support conference room technology such as Teams Rooms, webcams, displays, microphones, speakers, and room control systems

Assist employees with the scheduling, setup, and use of meeting room equipment to ensure seamless hybrid and in-person meetings

Troubleshoot issues with teleconferencing tools

Business Applications and Systems Support

Provide recommendations and assessment of IT, systems, and architecture.

Leverage knowledge of IT Architectures to enhance and improve business processes and performance.

Evaluate emerging and requested technologies, provide support and recommendation on implementation.

Deliver end-user support for various business applications, ensuring timely issue resolution and optimal system usage.

Qualifications

Skills/Qualifications: Organizational and planning skills, excellent communication, customer service and problem-solving skills, problem analysis, attention to detail and accuracy, solid judgment and decision-making ability, takes initiative and is adaptable and customer oriented. Security +, A+, Net+, MCSA, or other IT certifications preferred. Must be a U.S. Citizen.

Education and Experience:

This position requires a minimum of one to two (1-2) years of experience or equivalent coursework and/or internships. Candidates should have:

Working knowledge of fundamental operations of relevant software, hardware, and other equipment.

Proficiency in Windows PC and printer administration and maintenance, a strong understanding of Windows operating systems and Office suites, as well as basic network and security fundamentals.

Experience with call tracking applications and customer service practices.

Relevant experience and training in troubleshooting and providing help desk support.

Bachelor’s degree is preferred. Applicants must be U.S. Citizens . Experience in or prior work with the U.S. military is highly desirable.

Physical Requirements: The ideal candidate must at a minimum be able to meet the following physical requirements of the job with or without a reasonable accommodation :

Ability to perform repetitive motions with the hands, wrists, and fingers.

Ability to engage in and follow audible communications in emergency situations.

Ability to sit for prolonged periods at a desk and working on a computer.

The Nakupuna Companies use a market-based compensation strategy to ensure that our employees are compensated within applicable market ranges commensurate with multiple factors, including but not limited to the individual’s particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability, organizational requirements, and position location. The projected compensation range for this position is $65,000.00 to $80,000.00 (annualized USD). The salary range displayed represents the typical salary range for this position and is just one component of Nakupuna Companies total compensation package for employees.