Customer Support Engineer

Customer Support Engineer

Permanent contract - Bangalore

We invite you to embark on a journey. A technological journey towards the evolution of our society and our industries, powered by Industry 4.0 and supported by Lectra. Software, equipment, data and services… At Lectra, as a major player in the fashion, automotive and furniture markets, we contribute to the Industry 4.0 revolution with boldness and passion by providing best-in-class technologies. But it doesn’t stop there. By enabling industrial intelligence solutions, we facilitate the digital transformation of our customers. And we’re always on the lookout for new tech-enthusiasts to join the team! With more than 50 years of experience and a presence in over 100 countries around the world, we are 3000 employees united by passion and driven by innovation. A unique journey awaits you at Lectra, are you ready to craft the future of technology together?

POSITION SUMMARY

This is position is a key contributor in promoting and implementing Lectra’s offer for our prospects and customers through demos and trials. The Software Solution Specialist supports the sales teams in selling our solutions through his contribution during the presales process, demonstrates the benefit of our solutions and implements / trains customers on the proposed / sold solution.

DUTIES AND RESPONSIBILITIES

Collect information to properly prepare and run demos, trials and analyses results. The Software Solution Specialist is responsible for defining the data workflow, IT infrastructure (network, servers) & IT integration and contributes to the project scoping activities.

As a key member of the Call Center team, acting as a technical and hands on project lead, the Software Solution Specialist pilots the SW installation and deployment, visiting customers on-site to support the start of production, customers’ acceptance tests, solution configuration, implementation & sustainment.

She / He prepares, provides training to end-users and assesses acquired competencies by customer teams.

She / He also designs workshops to address issue or to identify potential improvements (productivity, yield, performance, quality, etc.)

EDUCATION AND/OR EXPERIENCE

Bachelor degree in B. Tech - Fashion Technology (Apparel Production), or Master of Fashion Technology discipline, with good knowledge on pattern making through drafting & flat pattern techniques, draping, Garment Construction, stitching, fundamentals of textiles & yarns, fit analysis, fabric cut planning

7-9 years of working experience in fashion & apparel industry (garment manufacturing) As a part of customer benchmark or Proof of Concept, he / she will be responsible for developing and creating patterns for a variety of clothing apparels. Conceptualize patterns through the use of drawings and sketches, with good knowledge of grading, detailing, and adjusting garments in various sizes

Working and Good knowledge of CAD / CAM Software (Gerber Accumark & AccuNest) for the fashion and apparel industry in pattern, grading & marker making is a MUST, with good communication & presentation skills

 Understands tech packs, different kinds of fabric, patterns and should know how to make presentations and reports using MS – Office tools

Should be a team player and interact with other colleagues

Knowledge on Lectra software (Kaledo, Modaris & Diamino) is an advantage

POSITION QUALIFICATIONS

Experience in customer care and/or Expertise Center is a plus;

Ability to install, implement and configure full integrated, technological and complex solutions.

Capability to identify customer's information needs and provide a solution in terms of services configuration or IT integration

Capability to share & transfer relevant knowledge upon people needs, both in terms of technical & tactical skills.

Capability to define and manage the business goals and scope of change initiatives.

Capability to investigate, evaluate, analyse and classify data

Capability to understand and work with various Operating Systems and programming languages as well as networks

Ability to synthetize and communicate clear messages, adapted & targeted to the different audiences they address.

 Good business acumen & organizational skills, good critical thinking, reasoning, evaluating (profitability/risk), problem solving, decision making, analysing.

Adaptability to various situations, cultures, technical environments.

TRAVEL

The position is based in Lectra Bangalore There will be 50% - 60% of travel to customer sites & Lectra offices (Domestic & International