Manager, Schedule & Pre-Certification - Digestive Health INT GI ORMC

Position Summary Manager, Schedule & Pre-Certification - Digestive Health Institute ORLANDO HEALTH DIGESTIVE HEALTH INSTITUTE Orlando Health Digestive Health Institute is an international destination for care, offering comprehensive and coordinated services to evaluate, diagnose and treat a wide range of conditions affecting the digestive tract and gastrointestinal organs. The institute has distinguished itself worldwide in offering many diagnostic and treatment options, including artificial intelligence (AI) capabilities that improve diagnosis, treatment and outcomes. The institute brings internationally recognized digestive disease care to a new state-of-the-art facility in downtown Orlando as well as several satellite sites conveniently located within the Orlando Health system. Orlando Health Digestive Health Institute is part of the Orlando Health system of care, which includes award-winning hospitals and ERs, specialty institutes, urgent care centers, primary care practices and outpatient facilities that span Florida’s east to west coasts and beyond. Collectively, our 27,000+ team members honor our over 100-year legacy by providing professional and compassionate care to the patients, families and communities we serve. Orlando Health is committed to providing you with benefits that go beyond the expected, with career-growing FREE education programs and well-being services to support you and your family through every stage of life. We begin your benefits on day one and offer flexibility wherever possible so that you can be present for your passions. “Orlando Health Is Your Best Place to Work” is not just something we say, it’s our promise to you. A Brief Overview Oversees the scheduling and preregistration duties including patient demographic validation, insurance benefit verification, prior authorizations, referrals, and follow-up care Provides support to physicians, advanced practice providers and operational leadership by developing and coordinating provider assignments to ensure optimal coverage. Responsibilities What you will do Oversees the scheduling and preregistration duties including patient demographic validation, insurance benefit verification, prior authorizations, referrals, and follow-up care. Develop and distribute daily and weekly practice and hospital schedules to support team. Works with Providers and staff to ensure schedules are maximized for efficiencies and physician productivity on a daily basis Oversees staff in registering and discharging patients, including insurance verification, medical record retrieval, payment collection, and scheduling follow-up visits. Audits to ensure patient chart demographics are accurate. Work directly with the leadership team in managing immediate coverage needs due to emergencies, etc. Acts as the primary resource for staff for all questions related to patient scheduling. Serves as the first point of escalation for patient scheduling issues, including those involving appointments with more than one provider, procedures and/or imaging. Provides statistical data and various reports to physicians and administration for review and practice planning. Motivates staff and organizes regular team huddles and departmental staff meetings to keep team members informed of current events and changes, ensure compliance with standard practices and implement new practices as needed. Develops and maintains a positive work environment and handles staff concerns or questions promptly and professionally. Ensures team members acquire the appropriate support and training to apply the best skills and knowledge on the job both with initial new employee training and with ad hoc training team members as needed. Plans organize and coordinate work efficiently; meet assigned deadlines. Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling. Evaluates and approves schedule changes and requests for time off, approves time sheets and documents employee absenteeism. Analytical, problem-solving and critical thinking skills required Executes judgement, critical thinking, problem solving and knowledge relative to provider clinical schedules by evaluating impact of hospital and office efficiencies, operations and productivity Commitment to include and demonstration of Orlando Health mission. Maintains compliance with all Orlando Health policies and procedures. Performs other duties as assigned. Qualifications Qualifications Bachelor or equivalent years of applicable related experience. Required 3 Years requires a minimum of three (3) years of health care experience, to include experience with physician and/or patient scheduling in addition to educational experience. Required None.

What you will do Oversees the scheduling and preregistration duties including patient demographic validation, insurance benefit verification, prior authorizations, referrals, and follow-up care. Develop and distribute daily and weekly practice and hospital schedules to support team. Works with Providers and staff to ensure schedules are maximized for efficiencies and physician productivity on a daily basis Oversees staff in registering and discharging patients, including insurance verification, medical record retrieval, payment collection, and scheduling follow-up visits. Audits to ensure patient chart demographics are accurate. Work directly with the leadership team in managing immediate coverage needs due to emergencies, etc. Acts as the primary resource for staff for all questions related to patient scheduling. Serves as the first point of escalation for patient scheduling issues, including those involving appointments with more than one provider, procedures and/or imaging. Provides statistical data and various reports to physicians and administration for review and practice planning. Motivates staff and organizes regular team huddles and departmental staff meetings to keep team members informed of current events and changes, ensure compliance with standard practices and implement new practices as needed. Develops and maintains a positive work environment and handles staff concerns or questions promptly and professionally. Ensures team members acquire the appropriate support and training to apply the best skills and knowledge on the job both with initial new employee training and with ad hoc training team members as needed. Plans organize and coordinate work efficiently; meet assigned deadlines. Manages various human resources functions including hiring, work assignments, coaching plans, and performance counseling. Evaluates and approves schedule changes and requests for time off, approves time sheets and documents employee absenteeism. Analytical, problem-solving and critical thinking skills required Executes judgement, critical thinking, problem solving and knowledge relative to provider clinical schedules by evaluating impact of hospital and office efficiencies, operations and productivity Commitment to include and demonstration of Orlando Health mission. Maintains compliance with all Orlando Health policies and procedures. Performs other duties as assigned.

Qualifications Bachelor or equivalent years of applicable related experience. Required 3 Years requires a minimum of three (3) years of health care experience, to include experience with physician and/or patient scheduling in addition to educational experience. Required None.