AI use among medical and health services managers is little observed so far. Measured exposure for medical and health services managers: 7% (little observed).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

About the Role

Under the guidance of the Field Leadership team and in partnership with the Medical Director, the Hospital Manager plays a critical role in the hospital's daily operations. This includes supporting the team, overseeing business functions, and ensuring a culture of excellence in both medical care and client service.

You’ll be responsible for mentoring and developing hospital staff, managing operations and facility maintenance, supporting business growth and profitability, and helping to build a collaborative, respectful, and compassionate workplace.

Key Responsibilities

Lead and support the veterinary, technical, and client service teams in achieving hospital goals

Foster a strong hospital culture focused on quality care and client satisfaction

Partner with the Medical Director to develop and implement operational goals and hospital policies

Manage hiring, performance reviews, and team development, with support from Regional leadership

Monitor hospital finances, budgeting, and KPIs to ensure long-term success

Ensure compliance with company policies, safety standards, and local regulations

Help maintain a positive and engaging work environment for all team members

Qualifications

5+ of experience managing teams and overseeing business operations (budgeting, KPIs, staffing)

Proven ability to hire, coach, and develop high-performing teams

Familiar with marketing, client engagement, and driving business growth

Strong communicator—clear, empathetic, and confident across all levels

Skilled at juggling priorities in a fast-paced, service-oriented environment

Passionate about people, pets, and building a positive workplace culture

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com