General Manager

Job description

POSITION SUMMARY: The Multi-Store Supervisor will oversee and direct the daily activities, schedules, inventory, and cash management. Lead and develop people and coach them to execute outstanding product quality and customer service, build sales, and control costs for each store. The Multi- Store Supervisor must follow standard operating policies and procedures. KEY RESPONSIBILITIES:

Control cost of goods, variances and inventories within the stores/ bars

Responsible for inventory control – Daily counting of daiquiri. Monthly and weekly counting of items, checking in items received, and stocking items

Ensure appropriate inventory and ordering systems are in place

Staff and schedule appropriately to control labor costs

Ensure proper cash handling and deposit procedures are followed

Placing cash orders for additional change

Measure, diagnose and correct cash management issues

Ensure product quality, store cleanliness, maintenance and security standards are met

Verify and secure price or menu changes are correctly reflected in POS

Train, coach, and develop crew members

Delegate tasks to team and provide follow-up

Hold team accountable for their performance; provide coaching and counseling as needed

Provide effective, open, and consistent communication on goals during team meetings while recognizing positive contributions

Educate team on and enforce all appropriate personnel policies, labor laws, and security and safety procedures

Contribute to the hiring of crew members

Ensure team provides fast, friendly, and accurate service

Contribute to crew members' performance reviews

Effectively handle customer issues;

Measure customer satisfaction and execute plan to improve both satisfaction and loyalty

QUALIFICATIONS/SKILLS:

Able to work flexible hours necessary to manage and operate the store effectively, including weekends and closing shifts as needed

Excellent communication skills to connect effectively with customers and co-workers

Possess the ethics and positive attitude that support our values and culture

Ability to manage a fast-paced, high-volume, clean, customer-focused store

Ability to use a PC

Ability to understand financial reports

Strong time-management skills; ability to multi-task, prioritize, and organize

Excellent leadership and organizational skills with attention to detail

Proven track record of exceptional customer service

EDUCATION AND/OR EXPERIENCE:

Must be at least 18 years of age

Minimum 1 year of customer service experience

Minimum 2 years of store supervisor experience

CERTIFICATIONS:

ServSafe Certification

TAM Certification

Sherriff Card

Food Safety

Other certifications may be required where applicable

ESSENTIAL PHYSICAL FUNCTIONS

Will frequently reach, feel, bend, stoop, carry, finely manipulate and key in data

Must be able to work in both warm and cool environments, indoors and outdoors.

Must be able to tolerate higher levels of noise from music and customer traffic.

Work environment: exposure to food, liquor, mixing devices, drink machines, water, sanitizers, cleaning products, knives, other sharp objects, and slippery floors

Must be able to lift and carry up to 25 lbs.