Senior Director, Strategic Partners & Alliances - Contact Center AI SaaS USA Full Time Remote View role

Senior Director, Strategic Partners & Alliances - Contact Center AI SaaS

Location: Remote US

Compensation: $160,000 base / $65,000 variable ($225,000 OTE)

About the Company

A B2B SaaS company in the contact center and customer engagement AI space, building its strategic partner ecosystem.

Responsibilities & Focus:

Grow existing partnerships - assigned accounts

Source and develop new partnerships - selection of open opportunities

Manage Partner Enablement Strategy

Screen / Develop / Manage Partner Leads & Workflow Strategy

Key Partnership experience should be related to the following:

GSIs, BPOs, TSDs

CCaaS platforms

CRM / CDP

Workflow and Customer Engagement

Customer Service Automation

Conversational AI

Agentic AI Workflows

Incentive: Drive revenue related to Partner assignments

General Overview: Owns the day-to-day management and growth of strategic partners while developing new partnerships that expand the company’s reach, pipeline, and revenue. This role serves as the connective point between partners, Sales, Marketing, and Partner Leadership - identifying high-potential partners, bringing them through onboarding and activation, and turning mature relationships into measurable business outcomes.

Key Responsibilities:

Manage relationships with assigned strategic partners and develop joint growth plans aligned to revenue goals.

Identify, qualify, and recruit new strategic partners aligned with company growth objectives and target markets.

Develop new partners from initial engagement through onboarding, enablement, activation, and early revenue contribution.

Design and execute partner demand-generation campaigns, events, content, and co-marketing programs.

Build joint business plans and go-to-market strategies that increase partner engagement, pipeline, and revenue.

Coordinate partner onboarding, enablement, and ongoing engagement programs.

Manage joint marketing workflows and priorities across Partner and Marketing teams.

Identify opportunities to expand partner engagement, pipeline contribution, and revenue across both new and existing relationships.

Track partner performance, campaign ROI, pipeline contribution, and program adoption.

Provide regular reporting, insights, and recommendations to Partner, Sales, and Marketing leadership.

Develop and improve repeatable processes for partner recruitment, activation, marketing, enablement, and growth.

Success Metrics:

New strategic partners recruited and activated

Partner progression from recruitment through productive/mature relationship

Partner-sourced/influenced pipeline and revenue

SQLs and qualified opportunities generated through partner programs

Partner campaign and content ROI

Partner engagement and program adoption

Partner satisfaction and operational effectiveness

Basic Qualifications:

7-10+ years of experience in partner management, business development, consulting, or enterprise sales

Experience managing strategic technology/SaaS partnerships.

High IQ for strategic relationships in a variety of departments and at executive levels

Demonstrated ability to develop and execute joint marketing or demand-generation programs.

Experience identifying, recruiting, onboarding, and developing new partners.

Strong communication, project management, analytical, and stakeholder-management skills.

Experience with CRM, digital marketing, and partner performance metrics.

Ability to manage multiple partners and cross-functional priorities in a fast-paced environment.

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