Claims Associate, Casualty
Plymouth Rock Assurance
Listing collected from Plymouth Rock Assurance's career site. NextChapter is independent of Plymouth Rock Assurance.
Mt. Laurel, NJ · Posted September 24, 2026
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Among insurance claims and policy processing clerks, AI is already used for some of the tasks. Measured exposure for insurance claims and policy processing clerks: 15% (some).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
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About the job
The Casualty Claim Associate will be responsible for the handling of First- and Third-Party Bodily Injury and Physical Damage claims in a Personal Lines /Commercial environment for the Plymouth Rock Operation. The candidate must have the skills listed below and be able to perform the following duties :
RESPONSIBILITIES
Conduct initial contacts with insureds, claimants, and witnesses.
Obtain police reports, medical records, and supporting documentation.
Complete basic liability and injury investigations.
Establish initial reserves with supervisor guidance.
Manage diaries and claim tasks timely.
Identify potential subrogation opportunities.
Assist with negotiations on lower-complexity claims.
Participate in training programs and coaching sessions.
Develop proficiency in ClaimsPro and other claims systems.
Identify fraud indicators and make SIU referrals when appropriate.
Demonstrate knowledge of state regulatory requirements and best practices.
Possess knowledge of and adherence to State(s) laws and regulatory claim handling guidelines and statutory regulations.
Adhere to departmental internal control requirements. Comply with Plymouth Rock’s standards, best practices and ethical guidelines, adhere to Plymouth Rock’s culture
QUALIFICATIONS
A bachelor's degree (B.A.) from an accredited four year college or university.
1 year or more of experience handling property damage or PIP claims..
Some litigation experience and knowledge of the New Jersey court system is preferred.
Knowledge of PA, CT or NY claims handling would be beneficial.
Currently holds and/or can readily obtain an out of State License(s) (i.e. - CT, Delaware, Florida, etc.) is preferred
SALARY RANGE
The pay range for this position is $56,500 to $74,500 annually. Actual compensation will vary based on multiple factors, including employee knowledge and experience, role scope, business needs, geographical location, and internal equity.
PERKS & BENEFITS
4 weeks accrued paid time off + 9 paid national holidays per year
Low cost and excellent coverage health insurance options that start on Day 1 (medical, dental, vision)
Annual 401(k) Employer Contribution
Resources to promote Professional Development (LinkedIn Learning and licensure assistance)
Robust health and wellness program and fitness reimbursements
Various Paid Family leave options including Paid Parental Leave
Tuition Reimbursement
ABOUT THE COMPANY
The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial auto and homeowner’s insurance throughout the Northeast and mid-Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in our empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts. Plymouth Rock Assurance Corporation holds an A.M. Best rating of “A-/Excellent”.
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