Customer Success Manager - CRM Suite
Veeva Systems
Remote · Boston, MA · Posted July 16, 2026
Just laid off? Start here: a plan for the first weeks
See every open role at Veeva Systems
More in Massachusetts job market · Customer Success Manager jobs in Boston, MA (12) · All Customer Success Manager jobs (355) · Customer Success jobs
More roles at Veeva Systems
- Strategy Associate - Veeva Link · New York, NY
- Strategy Director - Crossix Analytics - Partner Products · New York, NY
- Strategy Director - Crossix Analytics - Partner Products · Boston, MA
- Technical Product Manager · Boston, MA
- SVP - Sales - QualityOne · Boston, MA
- Vice President - Patient CRM Strategy · Boston, MA
Similar jobs
- Business Development Manager, Immunoassays & Biomarkers (Northeast) · Spear Bio · Boston, MA
- Sales Manager - Foodservice Sales · Performance Food Group · Massachusetts, MA
- Vice President, Sales - Foodservice Distribution · Performance Food Group · Massachusetts, MA
- Business Development Manager, Immunoassays & Biomarkers (Greater Boston) · Spear Bio · Woburn, MA
- Strategic Customer Success Manager, Global Accounts · Waters · Milford, MA
- Head of Commercial, US Oncology · Servier · Boston, MA
Where Boston, MA ranks
Where Boston, MA placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best cities for life sciences and biotech jobs793 openings · of 41
- #1Cities with the most jobs that do not need a four-year degree in New England390 jobs · of 14
- #1Best cities for AI-skill jobs in New England21% · of 28
- #1Best cities for software and engineering jobs in New England910 openings · of 24
- #1Best all-round cities for mid-career professionals in the Northeast71 / 100 · of 26
- #1Best all-round cities for mid-career professionals in New England71 / 100 · of 11
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
Pay compared with the market
This listing does not state pay. Across 115 open customer success manager listings that state pay, the middle half runs $94,500 to $135,000 and the median is $120,500.
Listed pay is what employers advertise, not what people are paid.
Customer Success Manager salaries by state · Check your own pay
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
Say which you have and which you want to build. We use it to match you to jobs like this one.
About the job
Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. As one of the fastest-growing SaaS companies in history, we surpassed $3B in revenue in our last fiscal year with extensive growth potential ahead.
At the heart of Veeva are our values: Do the Right Thing, Customer Success, Employee Success, and Speed. We're not just any public company – we made history in 2021 by becoming a public benefit corporation (PBC), legally bound to balancing the interests of customers, employees, society, and investors.
As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment.
Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.
The Role
At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers. Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments.
In this role, CSMs influence change and drive progress for Veeva’s most strategic customers using a data-driven and consultative approach.