ServiceNow Technical Lead – Custom Apps /App Engine

Job Requirements

.ServiceNow Technical Lead – Custom Apps /App Engine- contract position

Responsibilities: • Provide technical leadership, mentorship, and guidance to ServiceNow development teams focused on custom apps • Collaborate with clients to understand their needs and develop solutions that meet their requirements within the ServiceNow framework and/or partner with Enterprise Architecture to suggest alternative platforms. • Translate complex business needs into clear technical designs and work with Solution Architects on design approval. • Design, develop and implement solutions that are scalable, flexible, and easy to maintain to include leading proofs of concept for new. • Lead the development team in building and implementing solutions that meet approved designs and requirements, ensuring consistency of development standards. • Design and develop robust integrations between ServiceNow and third-party systems, using iPaaS (like Mulesoft), APIs, web services, MID servers, and ETL tools, and exploring opportunities to leverage Artificial Intelligence (AI). • Provide technical guidance and support to project teams throughout the project lifecycle, to include working with ServiceNow support and other technical teams to address and resolve critical issues; work with cross-functional teams to ensure that solutions are integrated with other systems and processes. • Create comprehensive technical documentation including architecture diagrams, configuration guides, and development standards • Lead teams through Platform upgrades and act as the primary escalation point for complex technical challenges during delivery. • Keep updated with ServiceNow functionalities and advocate for best practices, recommending out-of-the-box solutions where possible.

Qualifications: • Minimum 7 years of recent experience in ServiceNow development and architecture, with extensive experience as a technical leader. • Strong expertise in ServiceNow Finance and Accounting Operations (FAO) and/or Procurement Service Management is required. Expertise with Third Party Risk Management and Third Party Compliance processes preferred. • Required Certification: ServiceNow Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Implementation Specialist (CIS). • Preferred Certifications: Certified Technical Architect (CTA), or Certified Master Architect (CMA), or platform micro-certifications. • Experience in supporting business solutions hosted on ServiceNow from a developer or administrator perspective, inclusive of the challenges associated with upgrades, integrations, and operational support. • Strong understanding of practical application of ServiceNow as it relates to industry solutions, as well as an understanding of the interconnectedness between modules and core data. • Proven familiarity with ServiceNow and other technology platforms commonly used to service core business functions. • Excellent communication and collaboration skills, with the ability to work effectively with clients and cross-functional teams. • Bachelor’s degree from an accredited college or university is preferred.