Associate Director, Application Support Specialist
Cohen & Steers
New York, NY · Posted June 30, 2026
Just laid off? Start here: a plan for the first weeks
See every open role at Cohen & Steers
More in New York job market · Financial Services & Banking · Customer Success jobs
More roles at Cohen & Steers
- Associate Director, FP&A and Strategic Finance – Private Real Estate · New York, NY
- Senior Associate, Internal Advisor Consultant · New York, NY
- Senior Associate, Research Associate, Multi-Assets · New York, NY
- Director, Global Institutional Sales Strategist · New York, NY
- Vice President, Global Strategic Accounts, Senior Relationship Manager · New York, NY
- Associate Director, Regulatory Compliance · New York, NY
Similar jobs
- Customer Success Senior Manager · Ripple · New York, NY
- Senior Manager Customer Success - Healthcare (C1 - B2B) · Clear · New York, NY
- AVP, Commercial and Scale Customer Success · Sigma Computing · New York City, NY
- Senior Vice President, Client Service Executive - Pipeline · BNY · New York, NY
- Global Markets, Business Support Manager - Director · Merrill · NY
- Customer Success Manager, Senior Manager - Healthcare · Salesforce · New York, NY
Where New York, NY ranks
Where New York, NY placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best cities for operations jobs1,429 openings · of 100
- #1Best cities for sales jobs2,774 openings · of 78
- #1Best cities for finance jobs1,932 openings · of 78
- #1Best cities for data and analytics jobs1,713 openings · of 58
- #1Best cities for HR jobs994 openings · of 30
- #1Best cities for marketing jobs1,754 openings · of 31
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
Skills this job asks for
Say which you have and which you want to build. We use it to match you to jobs like this one.
About the job
Job Title: Associate Director, Application Support Specialist
Department: Information Technology
Reports To: Director, Desktop Support
FLSA Code: Exempt
Estimated Salary: $145,000 - $160,000
Job Summary:
Provide application support to all trading and non-trading systems and processes. Ensure the guaranteed availability of applications for the firm and assist in problem management and resolution. Assist in the testing of changes to applications and the operating environment. Create a knowledge base for customer support and other documentation. Cohen & Steers is committed to an inclusive culture, valuing diversity in support of our people and clients.
Major Responsibilities/Activities:
Deliver support to all business users, investigating and resolving application errors, data discrepancies
Partner directly with customer support through user requests and queries, which may include ad-hoc data reports and analysis
Assist with process testing, data migration, system integration and deployment to the end user
Document processes, issues/bugs and resolution
Maintain and track production related bugs and communicate status to business users, management and team
Provide overnight/weekend testing support for the applications/systems, as the need arises
Create solutions and automate jobs/processes, write scripts and stored procedures
Minimum Requirements:
7-10 years’ experience in application support and development within the financial industry
7-10 years’ experience with MS SQL Server (Stored procedures, views, scripts) and SSRS
Strong knowledge of web services and internet technologies and proficiency with SDLC processes, FTP/SFTP, HTML, XML, MS Access, and other scripting languages with an emphasis on PowerShell
Experience working with enterprise job scheduling tool/application, such as JAMS, is a plus
Possess familiarity with order management system functionality (CRD OMS) such as trading blotters, portfolio manager analytical tools, compliance module reporting, order history and FIX connectivity is a plus
Bachelor’s degree
Demonstrates inclusive behaviors in support of a culture that values diverse perspectives
Agrees to comply with the firm’s hybrid work policy (“work from home policy,” as aligned with the Company’s employee handbook), which currently requires reporting to the Company’s New York City office four (4) days per week, with one (1) remote workday permitted.
Note: This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. The job title or duties and responsibilities may be changed by the Company at any time.