Director of Client Success

Job Title: Director, Client Success Key Responsibilities:

Client Lifecycle & Account Management

Partner with CEO on new business discovery/sales calls, providing strategic insight and taking detailed notes.

Own all post-call follow-ups including drafting and sending agreements, tracking signatures, and initiating onboarding processes.

Plan, lead, and run client intake and kickoff calls, ensuring expectations are clearly set and roles are defined.

Act as the ongoing point of contact for clients, managing day-to-day communications, addressing issues proactively, and fostering long-term relationships.

Lead all weekly client status calls, ensuring progress, transparency, and alignment with deliverables.

Internal Team Leadership & Coordination

Serve as the liaison between the CEO and the recruitment team, ensuring alignment on client needs and job coverage.

Run weekly recruitment coverage meetings to ensure proper focus, address issues or problems, and drive accountability.

Help manage and mentor a small internal team including:

Executive Assistant

Automation Specialist

Sales Operations Support

Ensure internal collaboration is strong, communication is consistent & goals are being worked towards & met.

Operational Oversight & Communication

Step in to resolve points of friction between recruitment and delivery, ensuring clear and professional communication is always maintained with clients.

Oversee internal processes to improve client onboarding, job coverage, and reporting.

Client Retention & Growth

Drive account development initiatives, maintaining regular outreach to past and current clients & expand communication to other leaders at those companies.

Train and Develop Sales Ops Support Specialist to review & follow up on Task/Leads/Deals/old placements

Must be comfortable with cold outreach as part of ongoing business development efforts

Additional responsibilities as needed