Director of Commercial Insurance (Ohio)

OVERVIEW

Director of Commercial Insurance (Ohio)

Location: Hybrid in Cleveland area

About Alera Group

Founded in 2017, Alera Group is one of the nation's leading independent insurance and financial services firms. We combine the strength of a national organization with the personalized service and expertise of local teams to help clients succeed across Employee Benefits, Property & Casualty Insurance, Retirement Plan Services, Wealth Services, and Human Capital Solutions.

Why Join Alera Group?

Collaborate with purpose – Work alongside colleagues who believe the best results come from strong partnerships, shared expertise, and supporting one another.

Build your career – Expand your expertise through meaningful work, continuous learning, and opportunities across a growing national organization.

Make an impact – Help businesses protect what matters most while delivering solutions that support their long-term success.

The Opportunity

At Alera Group, our Property & Casualty team partners with businesses to identify risks, protect assets, and deliver insurance solutions that support long-term success. As a Director of Commercial Insurance (Ohio) , you'll help build trusted client relationships, deliver exceptional service, and provide proactive guidance that helps clients confidently navigate an evolving risk landscape.

RESPONSIBILITIES

Lead, coach, and develop the Commercial Lines service team by setting performance expectations, fostering accountability, and supporting professional growth

Partner with producers, business development teams, and leadership to align client service strategies, retention objectives, and business goals

Oversee staffing, hiring, onboarding, account assignments, and workload management to ensure efficient operations and exceptional client service

Establish, monitor, and continuously improve departmental goals, service standards, workflows, and operational performance metrics

Drive client retention by ensuring consistent service delivery throughout onboarding, relationship management, stewardship, and renewal processes

Support agency growth initiatives through collaboration with sales leadership, carrier partners, and internal stakeholders while promoting a client-focused culture

Ensure compliance with company policies, agency best practices, regulatory requirements, and risk management standards

Serve as the primary escalation point for complex service issues while maintaining strong strategic relationships with carrier and vendor partners

QUALIFICATIONS

Required Qualifications

Active Property & Casualty Insurance License

7+ years of Commercial Lines insurance experience

Minimum of 3 years of leadership experience managing Account Managers, client service teams, or similar insurance professionals

Strong knowledge of commercial insurance coverages, policy forms, endorsements, and carrier markets

Exceptional leadership, coaching, communication, and relationship-management skills

Strong organizational, analytical, and problem-solving abilities

Experience with agency management systems such as Applied Epic, AMS360, or similar platforms

Preferred Qualifications

Bachelor's degree

Professional designations such as CIC, CPCU, CRM, or similar

Experience leading large books of business and multi-person client service teams

Experience implementing operational improvements and service excellence initiatives

Demonstrated success supporting client retention, team development, and business growth objectives

Compensation

Salary Range: $130,000–$175,000 annually DOE

Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career growth opportunities

ADDITIONAL INFORMATION

Work Arrangement

This position is Hybrid .

Travel Requirements: Occasional travel may be required to support office implementations, training, and collaboration with project teams.

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other protected class.

Alera Group is committed to protecting your privacy. Please review our Privacy Policy to understand what personal information we may collect and use as part of your application process.

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Location Type

Hybrid - 2 or less days in office

Lead, coach, and develop the Commercial Lines service team by setting performance expectations, fostering accountability, and supporting professional growth

Partner with producers, business development teams, and leadership to align client service strategies, retention objectives, and business goals

Oversee staffing, hiring, onboarding, account assignments, and workload management to ensure efficient operations and exceptional client service

Establish, monitor, and continuously improve departmental goals, service standards, workflows, and operational performance metrics

Drive client retention by ensuring consistent service delivery throughout onboarding, relationship management, stewardship, and renewal processes

Support agency growth initiatives through collaboration with sales leadership, carrier partners, and internal stakeholders while promoting a client-focused culture

Ensure compliance with company policies, agency best practices, regulatory requirements, and risk management standards

Serve as the primary escalation point for complex service issues while maintaining strong strategic relationships with carrier and vendor partners

Required Qualifications

Active Property & Casualty Insurance License

7+ years of Commercial Lines insurance experience

Minimum of 3 years of leadership experience managing Account Managers, client service teams, or similar insurance professionals

Strong knowledge of commercial insurance coverages, policy forms, endorsements, and carrier markets

Exceptional leadership, coaching, communication, and relationship-management skills

Strong organizational, analytical, and problem-solving abilities

Experience with agency management systems such as Applied Epic, AMS360, or similar platforms

Preferred Qualifications

Bachelor's degree

Professional designations such as CIC, CPCU, CRM, or similar

Experience leading large books of business and multi-person client service teams

Experience implementing operational improvements and service excellence initiatives

Demonstrated success supporting client retention, team development, and business growth objectives

Compensation

Salary Range: $130,000–$175,000 annually DOE

Benefits

Eligible colleagues enjoy a comprehensive benefits package including:

Medical, dental, and vision insurance

Life and disability coverage

401(k)

Generous paid time off

Professional development and career growth opportunities