Quality Assurance IT Analyst

Job Purpose: Develops and executes both automated and manual test strategies, test plans, and test scripts/test cases to ensure the delivery of high‑quality, defect‑free software applications. Monitors and reports testing progress, escalates issues to management, and documents defects within established tracking systems. Identifies opportunities to improve current QA processes and contributes to the development of future enhancements. Ensures the overall quality of applications, services, and systems throughout the full Software Development Life Cycle (SDLC). Primary Functions: Create automated and manual tests based on project requirements and defined test scenarios. Execute test cases using Open Text ALM, UFT, Call Master, RIA/RTA, or other automation tools. Analyze business requirements and develop testing-related documentation including traceability matrices, test plans, test scenarios, test cases, and automated test scripts. Analyze technical documentation—such as business process flows, wireframes, and technical designs—to define testing requirements and methods. Develop, maintain, and execute both manual test cases and automated test scripts. Design, administer, and execute various testing types including Functional, Regression, System, Integration, Performance, and Load testing where applicable. Configure and maintain testing environments, including creating and updating test data. Establish quality metrics and develop methods for tracking testing progress, including defining entry and exit criteria. Conduct audits and reviews to ensure adherence to established Quality Assurance standards and processes. Document acceptance criteria to support client validation and project sign‑off. Participate in defect reviews, support defect triage activities, and recommend solutions where possible. Prepare and deliver daily status reports and daily defect reports for management and project stakeholders. Attend project meetings. Perform other duties as assigned.