Implementation Coordinator - Health Plans, TPA

Overview

Who We Are

Because health is personal. That's why Personify Health created the first and only personalized health platform—bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together in one place. We serve employers, health plans, and health systems with data-driven solutions that reduce costs while actually improving health outcomes. Together, our team is on a mission to empower people to lead healthier lives.

Learn even more about the work that drives us at personifyhealth.com.

Responsibilities

Ready To Be The Engine That Gets New Clients Live — On Time, Every Time?

Why This Role Matters

Every new client that joins Personify Health is counting on a seamless implementation — and this role is what makes that happen. As an Associate Project Manager on the Implementation team, you'll keep the internal machinery running: tracking deliverables, holding teams accountable, and flagging risk before it becomes a problem. Your work connects directly to client confidence during one of the most critical moments in the relationship — the moment they decide to trust us. When implementations land on time and on target, clients start strong, and that sets the tone for everything that follows.

What You'll Actually Do

Support the full implementation lifecycle: Work alongside the Implementation Project Manager on all internal aspects of new group implementations, from kickoff through go-live.

Build and own project plans: Create a detailed project plan for each new piece of business, coordinating with internal departments to set accurate, realistic deadlines across the board.

Drive deadline accountability: Track outstanding deliverables across cross-functional teams, follow up on missed milestones, and escalate to leadership when timelines are at risk.

Facilitate internal implementation meetings: Lead internal meetings to surface blockers, align stakeholders, and drive solutions to business problems before they impact the client experience.

Identify and manage risk: Proactively flag deliverables at risk, raise awareness with the right people, and develop action plans to keep implementations on track.

Audit new client system setups: Review and audit the configuration of new client accounts across internal systems to ensure accuracy before go-live.

Qualifications

What You Bring to Our Team

Education & Experience:

Bachelor's degree preferred

3+ years of experience in a health insurance or healthcare benefits environment

Technical Skills:

Proficiency with Microsoft Office Suite

Familiarity with project management tools and workflows

Benefits

The Highlights:

Competitive base salary and benefits effective day one

Comprehensive medical and dental through our own health solutions (yes, we use what we build)

Unlimited PTO—rest and recharge time is non-negotiable

Mental health support, retirement planning, and financial protection

Professional development with clear career progression and learning budgets

Mission-driven culture where diverse perspectives drive real impact on people's health

Want the full picture? Visit personifyhealthbenefits.com to explore our complete benefits package, wellness programs, and other employee perks.

Compensation: This position offers a base salary range of $50,000 - $55,000, depending on location, skills, and experience. You're eligible for our full benefits package starting day one.

Our Commitment: Personify Health is an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We cultivate a work environment where differences are celebrated, and employees of all backgrounds are empowered to thrive—because diversity is core to who we are and critical to our work in health and wellbeing.

Stay Safe: Personify Health will never ask for payment or sensitive personal information like social security numbers during hiring. All official communication comes from verified company email addresses and or our secure applicant tracking system. Suspicious requests? Report them to talent@personifyhealth.com. View all legitimate openings at personifyhealth.com/careers.