Director of Field Operations

Overview

The Director of Field Operations directs and oversees field services activities within an organization. Plans and develop policies and procedures for on-site installation, testing and troubleshooting. Being a Director of Field Operations ensures all field service projects are completed within budget/deadline to meet customers' needs. Creates functional strategies and specific objectives for the sub-function and develops budgets/policies/procedures to support the functional infrastructure.

Responsibilities

A Director of Field Operations spearheads and oversees the daily field operations of a company, including its other sites within a defined territory map. They have the authority to make significant decisions based on extensive research and reviews while adhering to company standards and regulations. Duties include administrative tasks, such as overseeing the department's employment and training procedures, developing sales strategies, setting objectives and guidelines, establishing budgets, and building positive relationships with potential business partners. The Director of Field Operations will also lead and empower staff in a joint effort to reach department goals.

Oversee multiple Field Managers

Build and maintain client relationships at senior management levels

Hold monthly one on one's with direct reports to ensure personal and company goals are being met

Support Operation Services Center leadership

Ensure company policies and procedures are being upheld

Maintain staffing levels to meet operational demand

Develops, implements and oversees field operations standards, procedures, objectives, goals, and strategies.

Completes field inspections to ensure compliance with customer requirements, local, state, and federal laws and regulations as well as company policies, procedures and controls.

Establishes and tracks project forecasts and budget.

Recruits, interviews, hires, trains, develops and evaluates field operations staff.

Plans and reviews compensation actions.

May manage and review customer service and customer satisfaction surveys. May assist in the development of project reports

What Flagger Force Offers:

Medical, vision and dental insurance

401k w/company match

Generous paid time off

On-site fitness facility

Paid holidays

Health savings account

Company paid benefits (long term disability and basic life/AD&D)

Employee assistance program

Tuition and education assistance

Employee appreciation events

Giving back to the communities we serve through paid volunteer time off

Professional development opportunities

Qualifications

Oversight

Project Management

Human resources

Continuous Improvement

Strategic Planning

Succession Planning

Team Management

Strong Communicator

Process Improvement

KPI's

Performance Metrics

Business Development

Steel toed boots or the ability to obtain prior to employment.

Bachelor’s Degree and/or minimum of 10 years experience in management

Preferred experience:

Bachelor's degree in business management and at least 5 years’ experience in Short-term Traffic Control

Flagger Force is an industry leader in traffic control. Utilizing robust technology resources and expertise, we support the nation’s infrastructure, utilities, and other service industries throughout the eastern United States.

Flagger Force provides a supportive work environment centered on our organization's values, vision, and mission. The

leadership team believes that our most important asset is our employees.

Flagger Force is an Equal Opportunity Employer. Flagger Force's policy is to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, military status, sexual orientation, genetic information, or any other protected status under applicable law

Education Bachelors Degree