Sr. Director, Delivery Governance & Operations

ELLKAY started out providing connectivity solutions to laboratories and within a few years, grew to also provide data management solutions to ambulatory organizations. ELLKAY is now a trusted data management partner in five healthcare segments. ELLKAY’s solutions continue to serve laboratories and ambulatory practices and have expanded to empower hospitals and health systems, healthcare IT vendors, ambulatory practices, health plans, and other healthcare organizations with cutting-edge technologies and solutions that drive their growth and interoperability strategies.

Today, ELLKAY remains true to our core values, building strong partner relationships and offering unparalleled service and support while providing innovative, scalable solutions to the challenges our customers face in today’s data-rich world.

ELLKAY's experience, customer-focused approach, and reputation for innovation, speed, and accuracy differentiate ELLKAY as a premier partner for your interoperability needs and data management strategy.

Job Description:

The Sr. Director, Delivery Governance & Operations is responsible for overseeing the operational framework supporting healthcare SaaS implementations and healthcare data archive programs. This role focuses on improving how implementations are executed across the organization by driving consistency, operational discipline, reporting standards, governance processes, and continuous improvement initiatives.

This individual will work cross-functionally with implementation leadership, ePMO, interoperability, customer success, engineering, and executive leadership teams to improve delivery performance, customer experience, and operational scalability.

The ideal candidate brings strong healthcare technology experience, executive-level communication skills, a data-driven approach to decision making and operational improvement and demonstrated ability to influence technical and business leaders. Experience implementing Epic systems and supporting healthcare organizations utilizing Epic systems are strongly preferred.

Essential Duties & Responsibilities:

Governance

Establish and maintain implementation governance standards across healthcare SaaS delivery teams

Create scalable frameworks for risk management, escalation management, implementation reporting, resource planning, customer communication, and delivery reviews

Lead essential governance activities including portfolio planning sessions, operational reviews, risk reviews with Delivery, Engineering and Product teams central to the client implementation experience.

Participate in executive-level customer meetings, operational reviews, governance discussions, and escalations

Support governance standards for implementations involving healthcare data archives, legacy application retirement, clinical data migrations, interoperability integrations, and patient data access workflows

Operational & Program Management

Monitor implementation performance across the portfolio to identify trends, risks, bottlenecks, and improvement opportunities

Assist in developing executive dashboards, governance reporting, scorecards, and operational review processes

Identify operational risks and partner with leadership teams on mitigation planning

Present implementation performance, operational metrics, delivery risks, and improvement initiatives in a clear and concise manner

Maintain familiarity with interoperability standards including HL7, FHIR, and CCD/C-CDA workflows

Support implementation governance processes aligned with HIPAA, PHI handling, and healthcare security requirements

Process Improvement

Develop and improve operational processes, delivery methodologies, implementation standards, and reporting structures

Partner with leadership teams to improve implementation consistency, predictability, and operational execution

Work closely with ePMO leadership to identify and implement process improvements across implementation and delivery operations

Utilize operational metrics, KPI reporting, customer feedback, and implementation data to drive continuous improvement initiatives

Analyze implementation trends to identify recurring operational challenges and recommend scalable solutions

Support initiatives focused on improving on-time delivery, operational efficiency, customer experience, implementation quality, and resource utilization

Stakeholder Management

Build strong working relationships with healthcare client stakeholders including CIOs, ePMOs, operational leadership, and IT teams

Collaborate with teams supporting EHR platforms including Epic systems, MEDITECH, and Oracle Health

Serve as a trusted operational partner for both internal leadership and customer stakeholders

Qualifications:

Bachelor’s degree in Business, Healthcare Administration, Information Systems, Computer Science, Operations, or related field

5+ years of experience within healthcare SaaS, healthcare IT, interoperability, ePMO, or delivery operations environments

Experience supporting implementation governance, operational improvement, or ePMO initiatives

Experience managing enterprise programs and cross-functional initiatives

Experience working with operational KPIs, portfolio reporting, dashboards, and data analysis

Experience with project and portfolio management tools such as Jira, Smartsheet, Microsoft Project, or similar platforms.

Strong organizational, analytical, and problem-solving skills

Ability to influence stakeholders across all organizational levels and functions.

Strong executive presence and customer-facing communication skills

Data-driven mindset with a focus on continuous improvement

Ability to balance operational detail with broader organizational priorities

Understanding of healthcare interoperability standards including HL7 and FHIR

Familiarity with cloud-based SaaS delivery environments

Preferred Qualifications

Experience overseeing/executing Epic implementations strongly preferred

Experience working with healthcare organizations utilizing Epic systems strongly preferred

Experience with healthcare data archive solutions or legacy application retirement initiatives

PMP, PgMP, PMI-ACP, Lean Six Sigma, or Agile certification preferred.

Experience supporting operational scaling initiatives within healthcare technology organizations

Knowledge of financial management, budgeting, and portfolio planning practices.

Benefits:

ELLKAY offers a comprehensive and competitive benefit package that starts day one!

Including:

Medical, Dental, and Vision benefits

Employer-paid Life and LTD

401k w/ matching – once eligibility is met

Work/life balance

Paid Volunteer Program

Flexible working hours

Generous FTO

Remote work options

Employee Discounts

Parental Leave

Gym membership / Exercise class stipends

Our awesome culture includes:

Working with talented, collaborative, and friendly people who love what they do

Professional growth within

Innovation environment

On site in HQ Free daily lunches

Awards:

2025 Top Workplaces Employee Appreciation

2025 Top Workplaces Employee Well-Being

2025 Top Workplaces Professional Development

2025 Top Workplaces Leadership

2026 USA Today Top Workplaces

2026 NJ Top Workplaces

Additional information

At ELLKAY, we are committed to operating as a hybrid workplace, offering employees flexibility in how they structure their time between in-office and remote work. We recognize the significance of fostering connections, collaboration, and creativity within our office culture and its positive impact on our business. Our philosophy of operating as a hybrid workplace underscores our dedication to enabling employees to tailor work-life balance to their individual preferences. For those who do not live within 40 miles of one of our offices, we are open to considering remote work for candidates whose skills and experience strongly align with the role. While we prioritize a hybrid work environment for most roles, we understand the importance of flexibility and are open to remote work for specific positions and specialized skill sets.

For more information on our company, visit www.ELLKAY.com.

ELLKAY LLC is a Smoke-Free Workplace.

ELLKAY, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Compensation Range: $135,000-$155,000