Customer Quality Engineer

Primary Duties & Responsibilities

Analyze customer feedback and complaints to identify improvements to product quality issues.

Support customer quality activities including corrective actions, complaint management, and customer communications.

Partner with Manufacturing, Process Engineering, and New Product Introduction teams to improve product quality, process capability, and manufacturing quality performance levels.

Lead root cause investigations and implement sustainable corrective and preventive actions using the 8D process.

Analyze quality data and communicate trends, risks, and improvement opportunities to leadership and cross-functional teams

Participate in new product introduction, product transfer, and manufacturing scale-up activities

Support and maintain the Quality Management System in accordance with applicable standards and procedures

Lead material review board meetings and use data as well as Customer requirements to make sound decisions on part disposition.

Education & Experience

Bachelor's Degree in Engineering: Quality Engineering or Quality Assurance, Materials Science, Mechanical Engineering, Chemical Engineering, Manufacturing Engineering, or related technical field

Minimum 3 years of Customer Quality or Product Quality Engineering experience

Experience applying SPC, Process Capability Analysis, FMEA, and Six Sigma methodologies.

Experience leading root cause investigations and implementing corrective actions using an 8D approach.

Experience working with manufacturing teams in a production environment

Experience interacting with Customers and managing Quality related interactions

Excellent communication and interpersonal skills

Skills

Strong understanding of quality engineering principles and methodologies

Ability to translate Customer needs and expectations to shop floor requirements

Strong problem-solving and root cause analysis skills

Ability to effectively interpret and analyze technical data

Strong understanding of process control and risk management concepts

Ability to challenge assumptions and influence decisions through data and technical reasoning

Demonstrated ability to achieve results independently and within cross-functional teams

Strong organizational skills and ability to manage multiple priorities

Experience with quality management systems and ISO-based manufacturing environments

Proficiency with Microsoft Office and quality data analysis tools

Ability to build effective relationships with Operations and Engineering, Product management, Key account management, and Coherent Customers

Working Conditions

This is an in-person position at our Monroe CT or Newtown CT site. Travel between sites as needed (3 miles)

Office and manufacturing floor environment with regular interaction with production processes, inspection equipment, manufacturing personnel, suppliers, and customers.

Physical Requirements

Ability to occasionally lift/push/pull up to 25 lbs.

Able to sit, stand, bend, squat, and walk throughout the facility

Ability to work safely around manufacturing equipment and laboratory instrumentation

Safety Requirements

All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards.

Quality and Environmental Responsibilities

Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System.

Culture Commitment

Ensure adherence to company’s values (ICARE) in all aspects of your position at Coherent Corp.:

I ntegrity – Create an Environment of Trust

C ollaboration – Innovate Through the Sharing of Ideas

A ccountability – Own the Process and the Outcome

R espect – Recognize the Value in Everyone

E nthusiasm – Find a Sense of Purpose in Work

Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

If you need assistance or an accommodation due to a disability, you may contact us at talentacquisition@coherent.com .

Coherent is a global leader in lasers, engineered materials and networking components. We are a vertically integrated manufacturing company that develops innovative products for diversified applications in the industrial, optical communications, military, life sciences, semiconductor equipment, and consumer markets. Coherent provides a comprehensive career development platform within an environment that challenges employees to perform at their best, while rewarding excellence and hard-work through a competitive compensation program. It's an exciting opportunity to work for a company that offers stability, longevity and growth. Come Join Us!

Note to recruiters and employment agencies: We will not pay for unsolicited resumes from recruiters and employment agencies unless we have a signed agreement and have required assistance, in writing, for a specific opening.