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About the job

Responsible for collaborating with various departments and stakeholders to gather, document, and analyze business requirements, processes, and workflows. This role will work closely with project managers, developers, and stakeholders to ensure business data and reporting needs are met and projects are delivered successfully. Responsible for independently documenting user requirements and turning them into specifications that can be effectively implemented by AIS programmers. Responsible for identifying areas for process improvement, researching and recommending solutions to enhance operational efficiency and effectiveness, and disseminating results in meaningful ways to multiple audiences through summary reports, dashboards, and interactive online data displays built in Advancement’s Quest CRM (an Affiniquest CRM built in Salesforce) or integrated solutions.

Requirement Analysis and Stakeholder Communications: • Responsible for collaborating with business stakeholders to understand their needs, objectives, and challenges. • Independently elicit, document, and analyze business requirements, complex processes, and workflows. • Translate business requirements into clear and concise functional specifications for technical teams. • Serve as a liaison between business stakeholders and technology teams. • Communicate complex technical findings, recommendations, and project updates to technical and non-technical audiences. Solution Design, Project Management, and Quality Assurance: • Collaborate with technology teams to develop strategies and design solutions that meet business needs. • Propose practical and innovative solutions to address business challenges. • Ensure that proposed solutions align with the organization's strategic goals and technological capabilities. • Collaborate with project managers to define project scope, objectives, and deliverables. • Coordinate project planning, estimation, and resource allocation • Monitor project progress and identify potential risks or deviations from the plan. • Identify areas for process optimization and efficiency enhancement. • Recommend process improvements and assist in their implementation. • Participate in system testing, user acceptance testing, and validation testing of implemented solutions. Documentation: • Create detailed documentation including business requirements, process flows, use cases, and user stories and write comprehensive reports, as needed. • Maintain accurate and up-to-date project documentation throughout the project lifecycle.

REQUIRED EDUCATION AND EXPERIENCE: 1. Bachelor's degree 2. 3 years of experience as a Business Analyst or similar role supporting technology solutions. 3. Any appropriate combination of relevant education, experience, and/or certifications may be considered. REQUIRED KNOWLEDGE, SKILLS, ABILITITIES/COMPETENCIES TYPICALLY NEEDED TO PERFORM THIS JOB SUCCESSFULLY: 1. Proficiency in requirement gathering techniques, process modeling, and documentation. 2. Experience translating business needs into formal requirements. 3. Ability to multitask between diverse user groups. 4. Superior analytical, critical thinking, and problem-solving abilities. 5. Experience establishing, documenting, maintaining procedures and processes, and creating functional and technical documentation. 6. Excellent organizational and time management skills, including the ability to manage multiple demands and/or projects simultaneously. 7. Familiarity with project management methodologies and software development life cycle. 8. Superior presentation and negotiation skills.

PREFERRED QUALIFICATIONS:

1. Experience documenting workflows and business process. 2. Experience creating dashboards using data visualization tools. 3. Ability to perform a cost/benefit analysis of user requirements and proposed technical solutions. 4. Specific experience in a fund-raising, nonprofit, or higher education environment 5. Certification in Business Analysis (e.g. CBAOP, CCBA) 6. Experience with an Affiniquest CRM built in Salesforce or Salesforce

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at hr@tulane.edu .