Learning Experience Designer - Revenue Cycle, Community Connect

Learning Experience Designers on our Clinical and Business Applications Training team are responsible for the end-to-end design, development, and maintenance of engaging and effective training content for various enterprise IT systems, with a strong focus on our Electronic Health Record (EHR) system, Epic. The ideal candidate blends expertise in instructional design principles, multimedia content creation, and an understanding of the clinical/operational context of healthcare IT. They will also be a forward-thinker, leveraging modern digital tools, including AI, to enhance content creation efficiency and learner experience.

Note: This is a hybrid position in Seattle, WA.

Required Education and Experience Bachelor’s degree in Instructional Design, Education Technology, Health Informatics, or a related field or equivalent experience. Experience: • Minimum of 3 years of experience in instructional design and content development. • Expertise using industry-standard authoring tools like Articulate Storyline/Rise and TechSmith Camtasia/Snagit. • Demonstrated experience designing and developing software simulation training. Technical & Soft Skills: • Strong understanding of modern web-based learning principles and multimedia development. • Aptitude for learning and applying new technologies, with a specific, articulated understanding of how to leverage Artificial Intelligence (AI) for content development efficiencies. • Excellent written and verbal communication skills, with the ability to translate complex technical information into easily understandable learning content for diverse audiences (clinical, administrative, and technical). Epic certification is required within 3 months of employment if necessary. 2 test retakes will be allowed during the 3 month timeframe.

Required Credentials N/A.

Preferred Master’s degree in a relevant field. Current Epic Training Certification/Accreditation/Proficiency in at least one module (e.g., Willow, Prelude, Cogito). TechSmith Camtasia and/or Snagit Certificate. Experience administering or publishing content within an industry-standard LMS. Experience developing visually appealing graphics for training content. Experience focused specifically on Healthcare IT systems training (EHR/EMR). Experience delivering instructor-led training in person and virtually Experience creating and maintaining ServiceNow Knowledge Base articles. Prior experience in a rapid development environment.

Compensation Range $100,110.00 - $150,166.00 per year

Salary Information

This compensation range was calculated based on full-time employment (2080 hours worked per calendar year). Offers are determined by multiple factors including equity, skills, experience, and expertise, and may vary within the range provided.

Disclaimer for Out of State Applicants

This compensation range is specific to Seattle, positions located outside of Seattle may be compensated differently depending on various factors .

Benefits Information

Seattle Children’s offers a generous benefit package, including medical, dental, and vision plans, 403(b), life insurance, paid time off, tuition reimbursement, and more. Additional details on our benefits can be found on our website www.seattlechildrens.org/careers/benefits .

About Us

Hope. Care. Cure. These three simple words capture what we do at Seattle Children’s – to help every child live the healthiest and most fulfilling life possible. Are you ready to engage with a mission-driven organization that is life-changing to many, and touches the hearts of all? #HOPECARECURE

Our founding promise to the community is as valid today as it was over a century ago: we will care for all children in our region, regardless of the families’ ability to pay. Together, we deliver superior patient care, advance new discoveries and treatments through pediatric research, and serve as the pediatric and adolescent, academic medical center for Washington, Alaska, Montana and Idaho – the largest region of any children’s hospital in the country.

U.S. News & World Report consistently ranks Seattle Children’s among the nation’s best children’s hospitals. For more than a decade, Seattle Children’s has been nationally recognized in key specialty areas. We are honored to be one of the nation’s very best places to care for children and the top-ranked pediatric hospital in Washington and the Pacific Northwest.

As a Magnet designated institution, we recognize the importance of hiring and developing great talent to provide best-in-class care to the patients and families we serve. Our organizational DNA takes form in our core values: Compassion, Excellence, Integrity, Collaboration, Equity and Innovation. Whether it’s delivering frontline care to our patients in a kind and caring manner, practicing the highest standards of quality and safety, or being relentlessly curious as we work towards eradicating childhood diseases, these values are the fabric of our culture and community. The future starts here.

Our Commitment

Seattle Children’s welcomes people of all experiences, backgrounds, and thoughts as this is what drives our spirit of inquiry and allows us to better connect with our patients and families. Our organization recruits, employs, trains, compensates, and promotes based on merit without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

The people who work at Seattle Children’s are members of a community that seeks to respect and celebrate all the qualities that make each of us unique. Each of us is empowered to be ourselves.

Seattle Children’s is proud to be an Equal Opportunity Workplace and Affirmative Action Employer.