Customer Success Manager
ANI Pharmaceuticals
United States · Posted October 14, 2026
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Customer Success jobs in the rankings
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
Pay compared with the market
This listing does not state pay. Across 131 open customer success manager listings that state pay, the middle half runs $95,500 to $142,500 and the median is $122,500.
Listed pay is what employers advertise, not what people are paid.
Customer Success Manager salaries by state · Check your own pay
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
Skills this job asks for
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About the job
At Apps Associates our Customer Success Managers are professionals responsible for ensuring that clients achieve their desired outcomes while using a company's products or services. Their primary goal is to foster long-term relationships, drive customer satisfaction, and promote retention and loyalty.
Job Requirements
Exceptional track record in B2B sales, ideally in a subscription and project-based environment (e.g., SaaS or Technology Services), with a strong emphasis on renewing clients on annual programs
3+ years of experience in client success, account management, or revenue retention, focusing on nurturing long-term relationships and maintaining high client satisfaction
Familiarity with CRMs (e.g., Salesforce,), Zoom, Microsoft Team’s,
Knowledge of key CSM metrics like NRR, MRR, Churn, and renewals
Experience driving revenue growth and client retention
Ability to communicate confidently with clients and stakeholders
Excellent organizational skills and the ability to manage multiple projects
How You Will Make an Impact
Drive renewals and upsell opportunities. You will proactively manage client relationships to ensure satisfaction and renew subscriptions, helping clients maximize their ROI.
Drive B2B sales efforts. Use your sales expertise to help expand revenue in existing customers and grow recurring revenue through effective cross-selling and upselling.
Maintain touchpoints. Keep in regular contact with clients to strengthen relationships, troubleshoot issues, and ensure they continue to see value in their investment.
Provide world-class service. Help refine and scale our client engagement strategies to ensure we’re providing the highest level of service and expertise.
What's In It For You
Leadership: Help customers adopt groundbreaking services and technology that empowers business efficiency, growth and scalability.
Exposure: Work closely with key decision-makers expanding your network and influence in a rapidly growing industry.
Growth: Join an energetic and innovative culture where your ideas are valued. You’ll have the opportunity to contribute to company growth, take on new projects, and further your career.
Outcomes // KPIs
Customer Retention & Revenue Preservation: Manage a book of 30+ clients, focusing on relationship building and solving problems to ensure satisfaction and retention.
Churn Rate below 5%: Keep the percentage of clients who discontinue services low.
Renewal Rate above 90%: Maintain a high renewal rate for Annual programs ensuring clients continue their support.
Annual Net New Revenue: Drive new revenue sales in existing customers via cross and upsell. Monitor revenue growth per client to help drive profitability, customer understanding, and financial forecasting.
Job Type
Full-time, base salary plus commission.
W2 position
Experience:
Client Success: 3+ years (Required)
Recurring revenue management: 2+ years (Required)
B2B / B2C sales: 3+ years (Required)
Work Location : Remote/Hybrid