Learning & Development Specialist

F irefighters First Federal Credit Union has proudly been serving the firefighter community since 1935. We have built trusting relationships within the fire family as the nation’s largest exclusive firefighter credit union. Our commitment to providing our members with exceptional financial products and services, along with our legendary service, has allowed us to grow our membership nationally. Join a team that values its employees, invests in professional growth, and makes an impact in the firefighter community.

Currently, we have an immediate opening for a Learning & Development Specialist t o join our team in Hendersonville, TN ! The Learning and Development Specialist is responsible for designing, developing, and delivering engaging training programs and content that supports the Credit Union’s strategic goals. This role focuses on creating interactive learning materials, including e-learning modules, instructor-led training, job aids, and other educational resources. The Specialist will collaborate with subject matter experts (SMEs) and leadership to ensure training content is accurate, up-to-date, and aligned with organizational objectives.

Primary Responsibilities:

Design and Develop Training Content: Creating engaging learning materials, including e-learning modules, instructor-led training, videos, job aids, and other materials using instructional design best practices.

Continuously Update and Enhance Training Materials: Regularly review, update, and enhance training content to reflect changes in policies, procedures, regulatory requirements, and industry best practices, ensuring content remains accurate and relevant to support the safety and soundness of the organization while equipping employees with tools and resources to be successful.

Learning Management System (LMS) Administration: Uploading, maintaining, and optimizing training content in the LMS, ensuring an intuitive user experience, accurate tracking of employee progress, and troubleshooting technical issues.

Collaborate with Stakeholders: Partnering with department leaders and other stakeholders to identify training needs, gather accurate content, and develop customized training solutions that supports key organization initiatives.

Facilitate Training Sessions: Delivering virtual and in-person training sessions that focuses on curriculum such as leadership development, compliance, technical skills, professional skills, and upskilling in anticipation of changes that will transform the workforce (e.g. emerging technology like AI) while using interactive techniques to enhance learner engagement and knowledge retention.

Evaluate Training Effectiveness: Using assessments, surveys, and feedback mechanisms to measure training impact, analyze results, and continuously improve content and delivery.

Stay Current with Learning Trends: Continuously research and apply the latest instructional design techniques, e-learning technologies, and best practices to enhance training offerings.

Basic Qualifications:

Education: Bachelor’s degree

Experience facilitating in-person and virtual training sessions.

Experience working with web development tools, authoring tools, e-learning technologies, and the Adobe Suite.

Experience working with Articulate.

Experience creating training programs and content.

All candidates must be bondable and maintain bondable status throughout employment in accordance with credit union regulatory requirements.

Travel:

Travel up to 20% of the time to visit regional offices, engage with remote employees, attend meetings, conferences, training, and other work-related events.

Benefits:

We offer exceptional benefits to our employees, including:

Competitive salary with a pay for performance bonus

Fully paid Medical, Dental, and Vision benefits package for employees.

Fully paid Life insurance, AD&D, short and long-term disability coverage

401k plan with a 3% safe harbor from the credit union and a matching program of up to 4%

Education reimbursement of up to $5,250 annually, along with a 0% education loan assistance program

Pet Insurance

4 weeks of PTO annually including 2 ½ days of float time.

9 paid holidays plus 2 half days

Join our team and make a meaningful impact on the lives of firefighters and their families. We value your skills, expertise, and commitment to serving the community. Apply today to become a part of our mission to strengthen our Fire Family and create a brighter financial future for our members.

Firefighters First Federal Credit Union is an Equal Employment Opportunity employer. We do not discriminate based upon race, color, religion, age, gender, marital status, physical or mental disability, medical condition, pregnancy, sexual orientation, gender identity or expression, national origin, veteran status, genetic information, or any other status protected under federal, state, or local law. Firefighters First Federal Credit Union is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact Human Resources at careers@firefirstcu.org.