Customer Operations General Manager II

The General Manager II, Customer Operations is responsible for the front-of-the-house processes, customer service, and maximizing revenue as a leader on the Customer Operations team. The General Manager II will oversee customer operations of a location ensuring maximum performance and efficiency while providing overall leadership to employees by maintaining a positive employee culture, customer satisfaction, safety, service, budgets, and vendor relations. This position is responsible for having in-depth knowledge of operations, management, logistics, technology and financial disciplines across all functions and all brands at a location.

What You’ll Do:

Actively fosters a culture that provides the “Best in Class” service

Pro-actively drive the sales process that leads to the creation of a dynamic, customer-focused organization focused on selling value-added services

Ensures achievement of profitability while protecting the value offering

Implements and drives innovative and creative methods and processes to meet and exceed customer expectations

Constantly champions productivity improvements via employee involvement and accountability

Partners with Finance to maximize cash management through reducing non-fleet receivables

Develops cross-functional talent effectively within the Organization in order to foster a high performing culture and holds all location management accountable for the effective management of their teams

Actively engages in effective communication plans focused on building employee engagement in order to achieve business results

Develop effective tactical plans and operationally execute the company strategy, as cascaded by the Area Vice President

Creates a culture of partnership and open mindedness at all levels through effective collaboration across the organization

Generates innovative ideas and solutions to problems and constantly strives to improve business results and stay ahead of the competition

Establish and deliver location-specific performance standards/goals and ensure execution

Conducts performance evaluations that are timely and constructive

What We’re Looking For:

6+ years’ experience in Customer Service or Operations Management; Car Rental, Hospitality or Tourism preferred

Bachelor’s Degree, preferred

Moderate proficiency in Microsoft Office Suite

Ability to collaborate with internal and external stakeholders across multiple functions and locations

Ability to influence

Flexible and adaptable; ability to work effectively in ambiguous situations

Excellent verbal and written communication skills

Results driven, ability to make decisions and help solve problems

Ability to build and lead a diverse, high-performing, results-oriented, and highly-engaged team.

Ability to drive process and organizational change.

Ability to motivate teams and keep a positive attitude in a fast-paced environment.

Ability to work under minimal supervision with a goal-oriented mindset.

Ability to see the big picture and leverage critical thinking and decision-making skills.

Excellent organization, time management, delegation, and prioritization skills.

Courageous leadership and accountability.

What You’ll Get:

Paid Time Off

Medical, Dental & Vision plan options

Retirement programs, including 401(k) employer matching

Paid Parental Leave & Adoption Assistance

Employee Assistance Program for employees & family

Educational Reimbursement & Discounts

Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness

Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.

US EEO STATEMENT

At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture – and our success and reputation as a company.

Individuals are encouraged to apply for positions because of the characteristics that make them unique.

EOE, including disability/veteran