Already a Kwik Trip Coworker? Follow this link to apply: myapps.kwiktrip.com Location: Department 671 Shift: Daytime Experience: 5+ years Full Pay Range: $97,646.64 to $146,469.96

Actual pay will be based on various factors, such as a candidate’s qualifications, skills, competencies, proficiency for the role, and internal equity. In addition to base pay, Kwik Trip gives 40% of pre-tax profits back to our coworkers with bonuses ranging from 8-12% of each coworker’s gross annual wage depending on company profitability and offers a comprehensive benefits package, including health insurance, 401k, paid time off, and more.

This position is not eligible for sponsorship

Senior ServiceNow Developer

Department : Information Technology

Location : La Crosse Support Center | Onsite

Job Type : Full-time

About the Role

As a Senior ServiceNow Developer at Kwik Trip, you will serve as a technical leader on our platform team, designing, configuring, extending, and delivering ServiceNow solutions that support our enterprise. You will join an established team of four developers (two senior, two junior) supporting a production instance spanning ITSM, ITOM, CSM, HRSD, SecOps, FSM, CMDB, and CSDM.

A central focus of this role is our Reimagine project, through which we are reimplementing our ServiceNow platform back to baseline to reduce technical debt, improve maintainability, and align with out-of-the-box best practices. As part of Reimagine, our existing CSM capability will be upgraded to its successor products—Retail Service Management (RSM) and Retail Operations (RO). In this role you will also direct and collaborate with an offshore development team, ensuring quality and consistency of delivery, and mentor our junior developers to grow the team's overall capability.

What You'll Do

Design and develop ServiceNow solutions using business rules, client scripts, UI policies, scripted REST APIs, Flow Designer/Integration Hub, and related platform capabilities

Deliver the Reimagine effort by reimplementing existing capabilities to a clean, baseline-aligned state and minimizing customizations where out-of-the-box functionality can be used

Upgrade our existing CSM capability to the new RSM and RO products as part of Reimagine—from requirements through production

Design, implement, and refine CMDB classes, identification and reconciliation rules, CMDB-related workflows, and CSDM-aligned service modeling to improve data quality and usability

Support ITOM capabilities (Discovery, Service Mapping, and Event Management) and their integration with CMDB and CSDM

Provide technical direction to offshore and onsite development teams—reviewing designs and code, setting standards, coordinating work, and ensuring on-time, high-quality delivery

Mentor and coach junior developers through code reviews, pairing, knowledge sharing, and guidance on ServiceNow best practices

Build and support ITSM, ITOM, CSM/RSM/RO, HRSD, CMDB, and related capabilities in partnership with product owners and operations teams

Troubleshoot complex defects, performance issues, and integration failures; implement durable fixes and preventive controls

Lead releases, testing, and deployment activities; support validation in sub-production and production

Establish and maintain technical documentation, solution diagrams, and development standards for supported capabilities

Contribute to the technical roadmap for the ServiceNow platform, including standards for development, governance, and operational readiness

Partner with security, infrastructure, and application teams on integrations, access patterns, and platform hygiene

What We're Looking For

Degree in Computer Science preferred, or equivalent hands-on experience

6+ years of professional hands-on ServiceNow development experience, including experience in a senior or lead capacity

Demonstrated experience delivering ServiceNow products or major modules end to end

Experience reimplementing or remediating instances toward baseline / reducing customization is a strong plus

Hands-on experience with CMDB and the CSDM framework

Hands-on experience with HRSD module

Hands-on experience with Service Portal / Employee Center / Knowledge Management

Experience with ITSM, ITOM, and/or CSM modules

Experience leading or coordinating offshore/distributed development teams

Proven ability to mentor and develop junior engineers

Strong analytical skills, clear communication, and the ability to prioritize and lead work in a fast-paced operational environment

Ability to work onsite and collaborate effectively with a multi-developer remote and offshore team

Even Better If You Have

Experience implementing ServiceNow Retail Service Management (RSM) and/or Retail Operations (RO)

ServiceNow certifications (for example, CSA, CAD, or implementation specialist credentials aligned to ITSM/CSM/HRSD/CMDB)

Experience with Now Assist (or other AI/ML-assisted ServiceNow capabilities)

Experience with Field Service Management (FSM) module

Experience with SecOps workflows and security operations use cases on the Now Platform

Familiarity with ITIL practices and how they map to ServiceNow processes

Experience with DevOps pipelines and Git-based source control practices for ServiceNow

Work schedule : Monday–Friday, daytime, onsite at our La Crosse campus.

Kwik Trip, Inc. is a family-owned, Midwest company, in operation since 1965. We are dedicated to serving our guests and coworkers while treating everyone like family. Along with our award-winning culture, we are proud to be an Equal Opportunity Employer. Learn more about Kwik Trip and our culture. Learn more about....