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About the job

Pico fuels the global capital markets community by providing exceptional market data services and customized managed infrastructure solutions. As financial industry experts at the center of markets and technology, we help our clients efficiently scale their business and quickly access markets. From infrastructure to connectivity, we support our clients through the full trading lifecycle. We are a global company headquartered in New York, with offices in Chicago, London, Singapore, Hong Kong and Tokyo.

Purpose of the role:

Working across Pico’s and its clients’ data centers in New Jersey , with additional coverage in Chicago , Mexico and Canada, the role holder will lead a team responsible for the physical build , maintenance and operational integrity of the data centre environment. The successful candidate will bring proven leadership experience and will be accountable for managing the team’s book of work, setting priorities, allocating resources, developing team members and ensuring high-quality, timely delivery. Working closely with Network and Systems Engineering, Project Management and Client Service Delivery, the role holder will provide clear direction, promote accountability and collaboration, and ensure projects and operational activities are delivered safely and efficiently. A structured approach, strong problem-solving skills and the flexibility to work within short change windows, late at night and outside normal business hours are essential .

Responsibilities and duties (include but not limited to)

Key responsibilities include:

Lead, motivate and develop the Data Centre team, setting clear expectations and promoting a culture of accountability, collaboration and continuous improvement

Own and manage the team’s book of work, ensuring that operational activities, projects, incidents and service requests are recorded, prioritized and delivered to agreed timelines and quality standards

Plan and allocate team resources across Chicago, New York, Mexico and Canada, balancing business priorities, capacity, skills and operational risk

Monitor delivery performance, remove blockers, manage competing priorities and provide clear progress, risk and dependency updates to stakeholders

Conduct regular team meetings and one-to-one discussions, provide coaching and feedback, and support individual development and succession planning

Work closely with Network and Systems Engineering, Project Management and Client Service Delivery to coordinate implementation, maintenance and support activities

Ensure the physical build, maintenance and operational integrity of Pico’s and its clients’ data centre environments, including rack and stack, cabling, hardware installation, migrations, cross-connects and circuit testing

Ensure work is completed safely and in accordance with change controls, technical standards, documented procedures and customer requirements

Oversee accurate and timely updates in the ticketing system, together with inventory records, rack elevations, audit results and power-utilisation reporting

Coordinate data centre access, shipping and receiving, equipment storage and third-party or vendor activity

Lead the response to incidents and outages, ensuring appropriate escalation, communication, restoration activity and follow-up actions

Provide hands-on technical support when required and maintain a structured, problem-solving approach during short change windows and business-critical activity

Maintain on-call and out-of-hours coverage across the team, including emergency attendance at data centre facilities when required

Travel between data centre locations as required, sometimes at short notice

Education, Skills and background (incl. Education and Experience Requirements)

10+ years of experience in Telecommunications or Data Centre related field

In depth knowledge of Telecom structured cabling standards

In depth knowledge of network device / server deployment

In depth knowledge of DCO standards and operations

Effective organizational skills and high attention to detail

Building Management System and Branch Circuit Monitoring experience

Strong troubleshooting skills

Professional business communication and interpersonal skills

Demonstrated people leadership skills, including the ability to motivate, develop, and support team members while promoting accountability and collaboration

Mission Critical Data Centre Facility Maintenance

Working Arrangements (Build into Template)

Working Arrangements

The working days for this role are Tuesday to Saturday: Tuesday to Friday 11 AM to 7 PM and Sat 9 AM to 6 PM. Sunday availability on request. This is a non-office-based position. Travel between data centers in New Jersey (and occasionally beyond) will be required on an on-going basis. Home base is New Jersey, where we operate out of Equinix NY4, the travel is primarily within AMRS. The role holder will be expected to work whatever hours are necessary for the performance of this role (recognizing that it involves multiple jurisdictions / geographies including but not limited to EMEA, USA and APAC).

Other important information

Physical demands of the position include:

Lift and handle up to 50 pounds

Bend, stoop, and stretch as required for placement and retrieval of network devices, materials, or equipment

Work under a raised data center floor

Climb ladders (up to a16 feet) to reach plenum spaces

IMPORTANT DATA PRIVACY INFORMATION:

This position is available with Pico Services Inc. The controller of your personal data will be Pico Services Inc.

For further information on what personal data we collect, how we will process your personal data and your rights with respect to your personal data please read our Pico Job Candidate Privacy Notice, View Here .

Full compensation packages are based on candidate experience and relevant certification. New York Pay range $100,000 — $120,000 USD

Be a part of Pico Family

Pico is an equal opportunity employer. Pico does not discriminate on the basis of a candidate's age, race, gender, color, religion, sexual orientation, physical or mental disability, or other non-merit factors. All employment decisions at Pico are based on business needs, job requirements and qualifications. If you require any assistance or accommodations to be made for the recruitment process, please inform us when you submit your online application.