Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

Check how this applies to your own job

About the job

Summary/objective

Manage the day-to-day operation of designated branch, including taking loan applications, making loan decisions within established policies; opening new accounts; and understanding all Credit Union policies, products and services. Managers service existing relationships while working to generate new business growth and relationships; supervise branch staff and ensure we consistently provide outstanding member service. Successful Managers know how to motivate the branch team and assist in reaching their performance goals while operating a member friendly and operationally efficient branch.

Essential functions

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

Interview members and process consumer loan applications (gather data, credit report, validate employment, review collateral information, approve, deny and close loan)

Open new accounts and cross-sell additional products to members

Assist with resolving any delinquencies and all collection issues

Generate and maintain relationship with all members

Coach employees to be educated about credit union products, services, policies and procedures

Supervise and develop work practices for all employees and evaluating employees through performance evaluations.

Reconcile and approve employee time cards and vacation requests

Conduct staff meetings regularly to keep employees informed of credit union updates or changes

Work with Account Service Rep or Universal Member Service Rep with appropriate reports and tracking

Communicate with all back-office departments of the Credit Union

Attend Manager’s meeting and training

Resolve physical branch problems

Provide financial counsel

Interview 2 nd mortgage applicants utilizing appropriate loan origination system

Responsible for compliance documentation and applications

Follow up calls on existing applications in a timely manner

Pre-approval follow-up in designated time lines

Well versed in all aspects of branch operations including but not limited to the balancing, opening and closing of the branch.

Complies with all federal, state regulations/laws as appropriate for the job function.

Maintain safe deposit boxes if applicable

Competencies

Fluent in the English language

Comfortable utilizing computers and technology, including online and mobile banking services.

Attention to detail, maintain adaptability, flexibility and organizational skills

Excellent interpersonal and customer service skills

Excellent verbal and written communication skills including proven dispute resolution skills

Strong analytical and problem solving skills

Skilled in use of internal systems required for job function

Supervisory responsibilities

Retail branch staff

Work environment

Retail branch

Physical demands

May require sitting for long periods of time

Extended period of time viewing computer monitor

Ability to touch, feel, lift, operate and control equipment, tools and objects with the hands

Reaching

Carrying, lifting up to 50 lbs.

Travel required

Periodic travel to assist other branch locations as needed

Required education and experience

College degree or equivalent work experience preferred

5 – 6 years credit union or financial institution experience, including customer service, lending, and management

Extensive loan sales training or experience

Additional requirements

This position requires registration as a Mortgage Loan Officer (MLO) with the Nationwide Mortgage Lending System (NMLS) and registry on an annual basis in addition to maintaining updates as needed. Must be registered and approved by the NMLS registry within sixty days of hire date. Failure to register or maintain a current registry, or any criminal activity that would bar continued participation as a MLO may result in disciplinary action, up to and including termination of employment.