DevOps Engineer

About Aspect Software

Building on more than 50 years of industry experience, Aspect Software is reimagining workforce management through cloud technology, AI, automation, and human-centered innovation. Our Workforce Engagement Management solutions help organizations solve complex workforce challenges, improve operational performance, and deliver better employee and customer experiences.

We foster a collaborative environment where engineers work across teams and geographies to build secure, scalable, and dependable software. Join us as we modernize intelligent workforce systems used by organizations around the world.

Position Overview

We are seeking a skilled and innovative Development Operations Engineer to join a team working on our new project. The team is delivering a web based data platform solution into AWS cloud as software as a service (SaaS.) This person must be a self-starter who thrives in fast-paced development organizations.

This person will be working with development teams in India, Ireland, Poland and North America to design, develop, test and support the deployment and management of highly reliable software systems designed to run in AWS.

Key Responsibilities:

Design and implement automated deployment scripts for deployment through Cloud Formation into AWS

Maintain and manage the CI/CD deployments to all engineering environments

Design and implement toolsets to use to manage the engineering environments

Ensure high security standards are maintained and enforced in engineering environments

Maintain and manage Github repository security, access and standards

Manage AWS infrastructure for all engineering environments

Required Qualifications:

Bachelor’s Degree in Data Science, Statistics, Computer Science, or equivalent experience

3-4+ years of experience in DevOps, platform engineering, cloud operations, or production software engineering

Programming experience in TypeScript/JavaScript and Python programming languages

A solid background in automated CI/CD practices

Experience with Kubernetes, Terraform, Pulumi, Chef, Github Actions or Jenkins

Demonstrated experience in CDK/Cloud Formation, Github source control and Github Actions

Communication/documentation skills to work across multiple teams across many time zones

Excellent communication and problem-solving skills

Preferred Qualifications

Experience with AWS technologies primarily: Lambda, API Gateway, Code Build, Code Pipelines, CloudFront, S3, Glue, IAM Roles, Web Application Firewall (WAF), DynamoDB, Aurora, Event Bridge, Simple Queue Service (SQS), Secrets Manager, SSM Parameters, Kinesis Data Stream, Kinesis Firehose, Cognito, VPC, Route53, Certificate Manager

Experience delivering containerized software

Experience in using RESTfull web services

Experience working in Agile development organizations

Experience with alerting/monitoring cloud software with tools like Data Dog, Sumologic or Grafana

Good knowledge of networking (DNS, firewalls, etc.)

An understanding of design/test for high availability

Why Join Us?

Work on impactful and challenging projects that make a difference

Be part of a collaborative and inclusive culture

Enjoy competitive compensation and benefits

Access professional development and growth opportunities

Join a team passionate about innovation and excellence