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About the job

Under general direction, perform credit and/or collections responsibilities while adhering to established company policies and procedures. Analyze customer credit worthiness, compile credit data , interpret information , and determine extension of credit. Utilize sound credit policies and practices that minimize risk while contributing to the profit of the company. Contact key customers to collect past due receivable balances. This will include negotiation of payment arrangements, resolution of customer disputes, and working with internal teams to accomplish KPl's. Work with internal teams as necessary to resolve customer concerns causing delays in payments. Work with the credit and collections management team on proper escalation of customers with payment issues.

JOB DUTIES AND RESPONSIBILITIES

Conduct collection calls for accounts receivable

Control credit exposure by account monitoring and order release

Communicate and negotiate with customer to resolve discrepancies and/or issues with their account

Coordinate and manage the collection and dissemination of verbal and written credit data between the customer, sales, and management

Investigate new and existing accounts by obtaining and processing bank and trade references

Analyze credit information to recommend credit lines up to $25,000

Initiate new account setup and verify legal entity name , A/P information, terms, etc .

Provide customer service and develop relationships with internal/external customers

Facilitate order to cash cycle by interacting with order entry , sales , logistics , plant personnel , legal and cash application

Attend credit conferences to expand credit knowledge and exchange information

Maintain credit files and collection notes

Keep credit manager apprised of all matters that need attention

The requirements herein are intended to describe the general nature and level of work performed by employee , but is not a complete list of responsibilities, duties, and skills Other duties may be assigned as required