Since 1973, East West Bank has served as a pathway to success. With multiple locations across the U.S. and China, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.

Headquartered in California, East West Bank (Nasdaq: EWBC) is a top performing commercial bank with an exclusive focus on the U.S. and China markets. With a strong foundation, and enterprising spirit and a commitment to absolute integrity, East West Bank gives people the confidence to reach further.

Overview

The Mortgage Business Analyst is responsible for supporting mortgage operations, system enhancements, workflow automation, and regulatory compliance initiatives within a fast-paced banking environment. This role serves as a key liaison between business users, operations teams, compliance, IT, and third-party vendors to deliver scalable solutions that improve efficiency, accuracy, customer experience, and operational controls.

Responsibilities

Business Analysis & Process Improvement

Gather and document business requirements for system enhancements and process improvements

Partner cross-functionally to identify inefficiencies and implement optimized workflows

Translate business needs into functional specs, process flows, and testing scenarios

Support automation, integrations, and digital initiatives

System Administration & Support

Support and maintain ICE Encompass (Desktop/Web) and related platforms

Configure business rules, forms, milestones, fields, workflows, notifications, and reporting logic

Lead system releases, testing (UAT/regression), and deployments

Troubleshoot system issues and coordinate resolutions with vendors and IT

Reporting & Data Analysis

Develop reports, dashboards, and KPIs using SQL or BI tools

Analyze pipeline performance, SLAs, and operational trends

Support executive reporting, data validation, and audit requests

Compliance & Risk Management

Support regulatory updates (e.g., HMDA, TRID) and system changes

Ensure alignment with internal controls and policies

Maintain documentation for system changes and releases

Testing & Project Support

Execute UAT, regression testing, and validation efforts

Develop test plans, scripts, and documentation

Support project planning, implementation, and post-production activities

Perform other duties as assigned

Qualifications

Bachelor’s degree in Business, Finance, IS, Computer Science, or related field

3+ years of Business Analyst experience in mortgage or financial services

Experience with mortgage lending systems, business process analysis, workflow automation, reporting, and user support.

Experience with loan origination systems such as ICE Encompass is strongly preferred.

Strong knowledge of mortgage lifecycle and processes

Experience with requirements documentation, testing, and data analysis

Strong analytical, problem-solving, communication, and organizational skills

East West Bank is an equal opportunity employer.

Applicants must have legal authorization to work in the United States. We do not offer visa sponsorship at this time.

Compensation The base pay range for this position is USD $20.00/Hr. - USD $30.00/Hr. Exact offers will be determined based on job-related knowledge, skills, experience, and location.