Customer Success Manager
Salary
Waltham, MA · Posted September 28, 2026
Just laid off? Start here: a plan for the first weeks
More in Massachusetts job market · All Customer Success Manager jobs (345) · Technology & Software · Customer Success jobs
More roles at Salary
- Director, Professional Services · Waltham, MA
- Senior Professional Services Consultant, Talent Management · Waltham, MA
- Account Executive · Waltham, MA
- Business Development Representative · Waltham, MA
- Customer Success Manager, Talent Management · Waltham, MA
- Account Executive, Talent Management · Waltham, MA
Similar jobs
- Product Sales Manager · WillScot · Lakeville, MA
- Account Manager, Mid-Market · Allego · Waltham, MA
- Service Account Manager · Emcor · Norwood, MA
- On-Premise Key Accounts Manager - Boston, MA · Beam Suntory · Boston, MA
- Regional Sales Director, Named Accounts · Lacework · Boston, MA
- Director of Business Development · Top Echelon Network (recruiter member boards) · Dallas, TX
Where Waltham, MA ranks
Where Waltham, MA placed in our monthly rankings, month by month. Each month stays online at its own address.
November 2026
- #1Best cities for life sciences and biotech pay after cost of living$221k · of 10
- #2Best cities for software and engineering jobs in New England184 openings · of 24
- #2Best all-round cities for new graduates in New England59 / 100 · of 11
- #2Best all-round cities for mid-career professionals in New England67 / 100 · of 11
- #2Best all-round cities for remote workers in New England80 / 100 · of 11
- #2Best all-round cities for AI careers in New England80 / 100 · of 11
Rankings about customer success jobs
- Best cities for customer success jobs #1 New York (367 openings)
- Employers with the most customer success jobs #1 Gallagher (167 roles)
Customer Success jobs · Top Customer Success employers · All rankings
Pay compared with the market
This listing does not state pay. Across 129 open customer success manager listings that state pay, the middle half runs $95,000 to $138,000 and the median is $122,500.
Listed pay is what employers advertise, not what people are paid.
Customer Success Manager salaries by state · Check your own pay
How AI is used in this kind of work
AI use among sales managers is little observed so far. Measured exposure for sales managers: 4% (little observed).
Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.
About the job
Customer Success Manager
Since 1999, Salary.com has been on a mission to help the world get pay right.
We started by making compensation data accessible to everyone. Millions of employees and job seekers use Salary.com's free tools to understand their market value and negotiate their pay with confidence. For organizations, we go much deeper. Our CompAnalyst platform combines proprietary survey data, real-time market intelligence, intuitive software, and purpose-built AI to help more than 10,000 companies benchmark jobs, build pay structures, manage equity, and communicate total rewards clearly.
We're not the loudest voice in the room. We're the most prepared. We lead with data, build for real-world HR, and deliver innovation customers can put to work immediately.
If you believe pay matters, we'd like to meet you.
About the Role...
As a Salary.com Customer Success Manager, you will be responsible for building strong relationships with your accounts, driving revenue expansion, ensuring client retention and providing exceptional customer service.
Based at our Waltham, MA headquarters, this position is eligible for a hybrid work arrangement.
Base Salary Range: $ 75,000 plus uncapped commissions
A Day in the Life...
Relationship management; serve as the primary point of contact for assigned clients, build trust and long-term rapport
Issue resolution; capture client feedback and resolve issues in a timely and professional manner; collaborate and coordinate with internal teams to resolve concerns
Renewals and retention; proactively check-in with accounts to ensure usage and adoption, as well as identify at risk accounts
Upsell/cross-sell; identify and close opportunities to expand the Salary.com footprint
Account health and adoption; ensure clients are well versed in the Salary.com offerings and new/future product enhancements
Reporting and reviews; run periodic business reviews to showcase delivered value and align on client goals
Work collaboratively with peers to share best practices and strengthen our overall success strategy
Cultivate references, case studies, and referrals from happy customers
Provide product feedback and feature requests back to Product Management
About You...
Bachelor's Degree
Minimum of 2 years' customer-facing experience supporting HCM products
Excellent communication and interpersonal skills
Ability to build relationships and rapport; customer focused
Proactive; strong problem solver
Data fluent and analytical
Solid business acumen; aligning product to client KPIs
Highly organized; ability to manage multiple projects and priorities
Skilled in negotiation and objection handling
Exceptional cross-functional coordination; ability to work collaboratively across departments
Salary.com Perks...
11 paid holidays and generous paid vacation time
Free lunch, snacks, and drinks
Cell phone reimbursement
Robust benefit plan including medical, dental, vision, life, disability coverage
401K with 6% Company match
Hybrid work
We are an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, gender identity, genetic information, or other legally protected characteristic. We are committed to providing reasonable accommodation for applicants with disabilities.
At Salary.com , we know your worth- Apply today to explore opportunities to join our team!