Commercial Operations Lead

REVISION SKINCARE

Job Description

Commercial Strategy & Operations Lead

Department

Sales

Reports To

Chief Customer Officer (CCO)

Location

Irving, TX (HQ-based) - includes travel to field and account locations

FLSA Status

Exempt

Direct Reports

Individual contributor role; may oversee analyst(s) or coordinators as the function scales

Position Summary

Revision Skincare, a professional-grade skincare brand, is seeking a Commercial Strategy & Operations Lead to serve as the operational backbone of the Commercial organization. Reporting directly to the Chief Customer Officer, this role builds and runs the processes, reporting infrastructure, and cross-functional connective tissue that let field sales, strategic accounts, and sales operations execute with rigor and speed. The ideal candidate is equally comfortable designing a forecasting model, standing up a KPI dashboard with IT and external partners, and representing Sales requirements at the table for new product launches and key account planning.

This position is based at Revision Skincare's corporate office located in Irving, TX, with a minimum of two days onsite (Tuesdays mandatory).

Key Responsibilities

Business Process

Forecasting: Establish a robust, repeatable forecasting process — defining roles, inputs, and cadence across the Commercial organization.

Business Performance Reporting: Identify core KPIs and stand up recurring reporting, incorporating input from key stakeholders and aligning approach with Regional Sales Directors (RSDs) playing a key role in the process.

Quarterly Business Review (QBR): Own the end-to-end process for the quarterly Leadership Team review — identifying key metrics, coordinating inputs, and scheduling meetings.

Performance Reporting: Tools & Insights

Reporting Infrastructure: Partner with IT and external vendors to identify sales reporting needs and stand up Key Performance Indicator and Daily Business Management dashboards.

External Insights: Identify and integrate external market intelligence (e.g., Guidepoint, Kline, Kantar) into Sales execution plans and business opportunities, embedding it into the business review process.

Target Setting & Forecasting: Support annual and in-year target setting and ongoing forecast refinement.

Sales Strategy & Cross-Functional Leadership

NPD / Innovation Cycle: Serve as the primary Commercial point of contact for cross-functional partners on the "launch to market" process, coordinating timelines, forecasts, and key account previews for new product development and innovation launches.

Customer Joint Business Planning: Support planning and execution for Customer Joint Business Planning engagements with strategic accounts.

Industry Engagement: Represent Revision Skincare's Commercial function in relevant industry forums and associations.

External Communications: Support sales-related external communications in partnership with Marketing and Communications.

Qualifications

Required

8+ years in commercial strategy, sales operations, or business operations, ideally within professional skincare, aesthetics, dermatology, or another physician-dispensed / specialty consumer products environment.

Demonstrated ownership of forecasting, KPI reporting, and business review processes for a field sales or strategic account organization.

Experience partnering with IT and external data/analytics vendors to build reporting and dashboard capability (CRM/Salesforce, BI tools such as Tableau or Power BI).

Track record leading cross-functional workstreams — e.g., new product launches, joint business planning, or org-wide operating cadences — with Marketing, Finance, and HR.

Bachelor's degree required; MBA or equivalent advanced degree preferred.

Executive presence and polished written/verbal communication; comfortable preparing materials for and presenting to a Leadership Team.

Preferred

Experience in a PE-backed or highly matrixed commercial organization.

Experience with Salesforce or similar CRM tools

Familiarity with third-party market intelligence sources (e.g., Guidepoint, Kline, Kantar).

Prior experience supporting or leading NPD/innovation launch processes.