Senior Business Controls Specialist

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description: ​ Specialized Servicing and Fulfillment Operations (SSFO) is a dynamic organization committed to delivering best-in-class care for clients and internal partners. We specialize in situations that require a compassionate touch, high attention to detail, management of high risks, adjustments for unique product or situation combinations and education of internal partners. We respond rationally, but rapidly to an ever-evolving set of products, compliance requirements, and client needs. SSFO practices process excellence in every facet of our operation and is committed to creating a work environment that drives positive employee engagement and growth.

The SSFO Business Controls team is responsible for the establishment & oversight of effective controls within SSFO processes and adherence to regulatory & investor guidelines for all aspects of the SSFO organization. The team oversees the execution of effective risk and operational management processes including process management, issues management, risk operations, audit & exam management, quality assurance testing, complaints analysis and metric oversight. The SSFO Business Controls team is seeking a Senior Business Control Specialist.

Experience | Qualifications | Knowledge

Required:

3+ years of Business Controls and/or Global Compliance and Operational Risk experience

Must have moderate to advanced proficiency with: Excel, PowerPoint, Word, and Outlook

Analytical mindset with the ability to manage competing priorities

Organized - strong attention to detail with ability to manage multiple priorities with lifespans of anywhere from an hour to a year depending on the deliverable

Communication – exceptional verbal and written skills and an ability to summarize complex subjects into simple statements

The role requires you to comfortably and confidently communicate with various stakeholders and executives

Strong relationship building skills to communicate with internal team and executive level management

Motivated - have an aptitude to learn quickly under pressure and be self-motivated

Facilitator - ability to plan, facilitate, and lead meetings, as well as prepare materials

Desired:

Knowledge and experience in Global Operations, with an emphasis in operations or customer service

Regulatory/Policy standard adherence experience

Effective listening, comprehension and negotiation skills

Working knowledge of general bank policies and standards

Developing new ideas and new approaches to old ideas

Skills:

Workgroup facilitation

Artifact creation

Artifact approval gathering

Evidence collection

Creation of artifact narratives to explain the content and tie to original request for information

Facilitation of workgroup meetings including process walk throughs and demonstrations

Process Design

Issue Management

Understanding of Operational Controls

Managing to Deadlines

Verbal Presentation Skills

Risk Management

Analytical Thinking

Attention to Detail

Critical Thinking

Problem Solving

Written Communications

Decision Making

Innovative Thinking

Prioritization

Recording/Organizing Information

Research

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift: 1st shift (United States of America)

Hours Per Week: 40