Workers Compensation Claims Manager

Insurance Placement Solutions (IPS) has an immediate opening for a Workers’ Compensation Claims Manager with our client in Irving, Texas. This is a direct-hire, in-office opportunity overseeing workers’ compensation claims operations, including Claims Supervisors, Claims Examiners, and support personnel. The position focuses on operational leadership, claims quality, staff development, financial oversight, and client service.

In this role, you’ll manage the daily operations of a workers’ compensation claims unit, providing leadership and direction to Claims Supervisors and their teams. You’ll oversee claims-handling quality, staffing, financial controls, compliance, and client relationships while ensuring consistent service delivery and effective claims administration.

Workers’ Compensation Claims Manager Responsibilities

Manage Claims Supervisors, Claims Examiners, and Claims Assistants across assigned workers’ compensation operations

Oversee staff performance, coaching, development, and disciplinary matters in coordination with Human Resources

Monitor claim inventories, workloads, staffing levels, and daily operational performance

Oversee claims-handling activities, including claim reviews, delays, denials, and time-sensitive decisions

Conduct claim-file reviews to evaluate documentation, reserve adequacy, compliance, and claims-handling quality

Review and approve reserve changes, claim payments, awards, and settlements within designated authority

Oversee daily check runs, payment registers, and established financial controls

Coordinate staffing coverage during employee absences and vacancies

Develop and deliver staff training on workers’ compensation regulations, procedures, and claims-handling practices

Prepare and review monthly client reports and participate in client file reviews

Coordinate internal and external audits and oversee corrective action plans

Monitor vendor performance and resolve escalated claimant, vendor, and client concerns

Manage assigned client accounts and collaborate with sales and service teams on account needs and proposals

Monitor branch expenses and approve invoices within delegated authority

Ensure compliance with Texas workers’ compensation regulations, company policies, and client-specific handling instructions

Qualifications

5–10 years of workers’ compensation claims handling experience

Minimum of 2–3 years of claims management experience overseeing Claims Supervisors

Experience managing workers’ compensation claims operations, staffing, and team performance

Experience with subscriber workers’ compensation claims

Strong knowledge of Texas workers’ compensation laws, regulations, and claims-handling requirements

Experience overseeing claim quality reviews, reserve authority, financial controls, and client service

Preferred

Experience managing workers’ compensation claims for cities, counties, municipalities, or other public entities

Bachelor’s degree in a related field

Licensing & Certifications

Active Texas Workers’ Compensation Adjuster License required

About Insurance Placement Solutions

Insurance Placement Solutions is a staffing and recruiting firm specializing in the insurance industry. We connect talented professionals with temporary, temp-to-hire, and direct-hire opportunities at leading insurance organizations across the United States.

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