Among computer and information systems managers, AI is already used for some of the tasks. Measured exposure for computer and information systems managers: 16% (some).

Share of this job’s tasks that AI is already used for at work, from real usage. It is not a forecast of job loss, and a low number means no use seen yet. Source: Anthropic Economic Index.

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About the job

About FlightSafety International

FlightSafety International is the world’s premier professional aviation training company and supplier of flight simulators, visual systems and displays to commercial, government and military organizations. The company provides training for pilots, technicians and other aviation professionals from 167 countries and independent territories. FlightSafety operates the world’s largest fleet of advanced full-flight simulators and award-winning maintenance training at Learning Centers and training locations in the United States, Canada, France and the United Kingdom.

Purpose of Position

Manager, SaaS Platform Services leads strategic management of a portfolio of 40+ small-to-mid-tier SaaS applications (including Qualtrics, Cority, and similar enterprise solutions). People leader of approximately eight developers and testers supporting SharePoint and Documentum platforms. Responsible for vendor relationships, license management optimization, and strategic buy-vs-build decision-making. Collaborates closely with SaaS product leads and delivery leads to maximize ROI across the application portfolio and drive operational excellence.

Tasks and Responsibilities

Lead, coach, and develop engineering and quality teams using servant-leadership principles to drive business value through effective SaaS portfolio management.

Manage vendor relationships, including contract negotiations, performance monitoring, and stakeholder communications across 40+ SaaS applications.

Oversee SaaS license management, including procurement optimization, cost allocation, usage analysis, and vendor compliance.

Lead SaaS vendor selection process and support buy-vs-build decision-making, evaluating business requirements, technical fit, total cost of ownership, and implementation feasibility.

Collaborate with SaaS product leads and delivery leads on roadmap planning, release coordination, and cross-platform integration initiatives.

Lead team operations, break-fix activities, and 24x7 on-call support coordination; participate in after-hours rotation as needed for critical incidents.

Coach and lead delivery team to improve quality, automation, operational visibility, and incident response capabilities.

Establish and manage annual budget while maintaining vendor compliance and cost optimization initiatives.

Develop and maintain strong business partnerships with SaaS application owners, IT stakeholders, and vendors.

Have a strong understanding of the DevSecOps function as it pertains to the security architecture of the SaaS solutions (ie Single Sign On, FedRamp requirements, etc.)

Prioritize and manage workload, escalations, issues, and risks across the portfolio.

Limited travel when required for vendor meetings, implementations, and strategic planning.

Minimum Education

•Bachelor's degree from an accredited institution or equivalent industry experience

Minimum Experience

5+ years of experience leading software engineering or operations teams

5+ years of experience as a People Leader with direct reports

3+ years of experience managing enterprise SaaS applications or software vendor relationships

2+ years of experience leading/managing testers or quality teams

Experience supporting enterprise platforms such as SharePoint, Documentum, or similar content management/collaboration solutions

Demonstrated experience with vendor management, contract negotiation, and license optimization

Knowledge, Skills, Abilities

Technical knowledge of enterprise SaaS platforms and integration patterns

Proficiency in vendor relationship management and contract negotiation

Ability to analyze total cost of ownership and build business cases for SaaS investments

Strong project management skills, particularly in implementation and integration projects

Proficiency with budget management, cost forecasting, and vendor compliance reporting

Ability to lead transformational change and manage multiple competing priorities

Working knowledge of Agile delivery practices and ability to coach teams on effective planning and retrospectives

Experience evaluating technical solutions for business fit and scalability

Strong written and verbal communication skills; ability to present recommendations to executive leadership

Ability to build and maintain relationships across business and technical stakeholder groups

Physical Demands and Work Environment

The physical demands and work environment described here are representative of those that must be met and/or encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and communicate. The employee may be required to stand, walk, and sit. Specific vision abilities required by this job include the ability to view monitors, technical documents, and reference material. The employee must occasionally lift or move up to 25 pounds. The noise level in the work environment is usually low to moderate.

FlightSafety is an Equal Opportunity Employer/Vet/Disabled. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or disability.

Any offer of employment is contingent upon successful completion of required compliance reviews, including verification that the candidate is not prohibited from employment under U.S. economic sanctions programs administered by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC). This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.

This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.

Cybersecurity Notice: All official recruiting communication from FlightSafety International will come from an @flightsafety.com email address. FlightSafety International will never ask for personal or financial information through social media or third-party email providers.

This position may require access to export-controlled technology or services subject to the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Employment consideration and any offer of employment are contingent upon the applicant’s ability to comply with these requirements, including qualifying as a “U.S. Person” under applicable regulations or otherwise eligible for export authorization within a timeframe consistent with business needs. A “U.S. Person” includes U.S. citizens, lawful permanent residents (holders of approved and unexpired green cards), and certain refugees or asylees with protected status under U.S. law.

This position may also require eligibility to obtain and maintain a U.S. Government security clearance for the duration of employment.