Fort Sanders Regional Medical Center is a 444-bed hospital recognized for pairing clinical expertise with advanced medical technology to deliver exceptional care. As a Joint Commission Comprehensive Stroke Center, we provide leading-edge treatment for stroke recovery. Our facility also offers specialized services in bariatric surgery, robotic surgery, minimally invasive spine procedures, and advanced orthopedic care.

Fort Sanders Regional is part of Covenant Health, East Tennessee’s largest nonprofit health system and a Becker’s “Top 150 Places to Work in Healthcare.” Covenant Health includes nine hospitals and nearly 150 service locations, offering employees a comprehensive benefits package with tuition reimbursement, student loan assistance, certification bonuses, and leadership development programs.

Position Summary:

Provides daily support for Inpatient/Outpatient Registration area. Assists in providing leadership to personnel within the department to ensure that all duties are performed accurately and efficiently. Serves as contact for physicians and their staff, nursing managers and other hospital departments. Monitors work product to ensure accuracy rates are maintained. Assists in communicating educational opportunities to staff. Participates in the interview process to recruit and select competent staff. Ensures that adequate productivity and positive morale exist within the department. Serves as a resource for questions related to HIPAA. Effectively communicates bed placement issues with appropriate supervisor. Serves as front line leader and supports Covenant Health’s goals.

Responsibilities

Provides daily leadership and scheduling of staff in Patient Services Center, Bed Control, Sleep Center and Women’s Services Registration areas.

Coordinates staff relief for meals, breaks, staff meetings and required in-service training.

Handles staff issues such as schedule changes and daily process questions, asking for supervisory assistance when necessary.

Monitors registration process, ensuring that staff exhibit excellent customer service, while ensuring delays in the process are kept to a minimum and accuracy of data ranges from 95% to 100%.

Serves as primary contact for patients/family members regarding process questions, copay collections, and delays in registration.

Oversees the collection of co-pays and deductibles in the Patient Services Center Area.

Assists in communicating and providing education to staff on compliance with the Joint Commission, State and Federal regulations, HIPAA and HCFA guidelines as they relate to department activity.

Assists in maintaining an accurate bed control process, working with Nursing Service to coordinate the flow of inpatient and observation patient admissions.

Prepares documentation and contributes to staff performance evaluations.

Prepares documentation for staff recognition and suggested disciplinary action, making recommendations for such action to the appropriate supervisor.

Participates in the interviewing process and makes recommendations for hiring.

Prepares training agendas, coordinates training schedule and provides support for new employees.

Generates necessary paperwork to ensure that each employee has a sign on and password to the computer system at the appropriate access level.

Keeps abreast of regulatory and insurance requirements ensuring that changes are documented and communicated to the staff.

Assists in communicating goals and objectives for staff within the department that take into consideration the mission and values of Covenant Health.

Participates in monthly meetings with staff and coordinates discussions regarding work performance and departmental/hospital updates.

Develops a relationship with supervisors in other departments in an ongoing effort to improve quality of registration.

Processes weekly payroll and maintains attendance records.

Calculates daily registration statistics and prepares report for supervisor.

Orders supplies and equipment within set departmental guidelines.

When designated, provides daily leadership for all operations in the Emergency Department Registration in the absence of the supervisor.

Follows policies, procedures, and safety standards. Completes required education assignments annually. Works toward achieving goals and objectives, and participates in quality improvement initiatives as requested.

Qualifications

Minimum Education:

None specified; will accept any combination of formal education and/or prior work experience sufficient to demonstrate possession of the knowledge, skill, and ability needed to perform the essential tasks of the job, typically such as would be equivalent to a high school diploma or GED. Preference may be given to individuals possessing an Associate’s degree in a directly-related field from an accredited college or university.

Minimum Experience:

Two-Three (2-3) years of experience in Registration area. Knowledge of third party payers and insurance verification required.

Licensure Requirement:

None