Regional Service Delivery Manager (RSDM)

GovCIO is currently hiring for a Regional Service Delivery Manager (RSDM)to support our newly awarded TSA Focus contract. This position will be located in the United States and will be fully remote.

Responsibilities

Creates integrated project plans for contract deliverables and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers. Generally reports to a Program Manager.

Manages the direction of a project through the design, implementation, and testing in accordance with project objectives.

Defines requirements and plans project lifecycle deployment.

Supervises professional and technical support personnel performing in their regular disciplines.

Schedules tasks and coordinates with various team members to accomplish the results.

Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

Ensures adherence to quality standards and reviews project deliverables.

Conducts project meetings and is responsible for project tracking, analysis and reporting.

#TSA

Qualifications

Bachelor's with 15+ years (or commensurate experience)

Required Skills and Experience

15 years experience leading the user support function of a large agency-wide IT support contract that serves a user community of 80K agency personnel

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

#TSA

Preferred Skills and Experience

Posted Salary Range

USD $125,000.00 - USD $150,000.00 /Yr.

Creates integrated project plans for contract deliverables and new products in development projects. Manages a project team comprised of a multidisciplinary staff. Reviews, manages and controls status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develops mechanisms for monitoring project progress and for intervention and problem solving with team members and line managers. Generally reports to a Program Manager.

Manages the direction of a project through the design, implementation, and testing in accordance with project objectives.

Defines requirements and plans project lifecycle deployment.

Supervises professional and technical support personnel performing in their regular disciplines.

Schedules tasks and coordinates with various team members to accomplish the results.

Manages the integration of vendor tasks and tracks and reviews vendor deliverables.

Ensures adherence to quality standards and reviews project deliverables.

Conducts project meetings and is responsible for project tracking, analysis and reporting.

#TSA

Bachelor's with 15+ years (or commensurate experience)

Required Skills and Experience

15 years experience leading the user support function of a large agency-wide IT support contract that serves a user community of 80K agency personnel

Clearance Required: US citizenship is required to attain and maintain a DHS/TSA clearance

#TSA

Preferred Skills and Experience