Customer Success Manager (SEO)

ABOUT PEEC AI

AI search is changing how brands are discovered and chosen. People now ask ChatGPT, Gemini, Claude and Google’s AI answers what they used to search for, and AI assistants increasingly shape the journey from discovery to purchase. Winning customers now means winning over the AI systems that influence their decisions.

Peec AI is an AI search platform that helps marketing teams understand and improve how their brands are discovered, represented, and recommended. We show them where they stand, what’s shaping it, and where to act. Since launching in January 2025, Peec AI has passed $20M ARR and 4,000 paying customers. We’re a Series A company backed by 20VC and Singular, with 100+ people across our Berlin HQ and our New York office.

ABOUT THE ROLE

We’re looking for a Customer Success Manager to help our customers succeed in the new era of AI-driven search. In this role, you’ll work closely with leading brands and agencies, onboarding new clients and advising them on how to improve their visibility across search engines, AI assistants, and emerging generative surfaces. You’ll combine deep SEO expertise with a deep consultative approach, analyzing websites and search performance, running strategic advisory sessions, and translating business goals into actionable organic growth strategies. Working closely with Sales, Growth, and Product, you’ll also help shape how we enable customers and define best practices for succeeding in AI-powered search.

WHAT YOU’LL DO

- Onboard and activate new key clients, and educate them on how to best leverage Peec AI to become top-ranked in AI search

- Review websites, content, and search performance of key clients to identify AI-search-related opportunities across platforms (search, AI assistants, and emerging generative surfaces)

- Run advisory sessions with leading brands and agencies, turning their growth and brand goals into actionable GEO strategies and roadmaps

- Collaborate closely with Sales, Growth, and Product to refine activation journeys, case studies, and customer enablement programs

- Consult our mid-sized and enterprise clients on GEO-related topics, from overall strategy to hands-on operational execution

- Own the growth and retention of your client portfolio, proactively identifying expansion opportunities and partnering with Sales to convert them into upsells

- Monitor account health and usage signals to spot churn risk early, and drive retention through timely, value-focused interventions

WHAT WE’RE LOOKING FOR

- 3–5 years of hands-on SEO or organic growth experience, ideally at a top-tier SEO agency

- Deep understanding of technical SEO, content strategy, search intent, and how organic performance translates into business outcomes

- Strong consulting skills: you’re used to advising clients, presenting strategic recommendations, and constructively challenging their thinking

- Ability to explain SEO concepts in simple, actionable language for marketing and brand teams

- Excitement about the shift from “10 blue links” to generative search, and motivation to be at the frontier of that change

- Confident verbal and written communication skills in English for high-quality client calls, workshops, and written recommendations

BONUS POINTS

- Experience building frameworks: SEO playbooks, content strategies, or measurement models for clients

- Initial experience with AI search

- Background working with enterprise and other high-touch clients

- Experience in a high-growth, venture-backed SaaS or marketing tech environment

WHAT WE OFFER

- Competitive salary and meaningful equity: everyone at Peec owns a piece of the upside

- Comprehensive benefits package

- Collaborative, high-energy in-office work environment

- Opportunity to make a significant impact and define a new market category

EEOC STATEMENT

Peec AI is an Equal Opportunity Employer. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, protected veteran status, or any other characteristic protected by federal, state, or local law.

COMPENSATION

The base salary range for this position is $100,000 to $150,000. Actual compensation within this range will be determined based on factors including the candidate's experience, skills, qualifications, and location, in accordance with applicable New York law.