Joining Amex Tech means discovering and shaping your contribution to something big. Here, you can work alongside talented tech teams and build a unique career with the Powerful Backing of American Express. With a range of opportunities to work with the latest technologies, and a commitment to back the broader engineering community through open source, our mission is to power your success. Because Amex Tech is powered by our technology, our culture, and our colleagues.

Senior Manager, Program Management manages and supervises several project teams, assesses resources needs, supports collaboration across several stakeholders, and provides regular updates to senior stakeholders on project performance.

Supports colleagues in managing, directing, and supervising several project teams, promoting a culture of collaboration and teamwork to achieve program goals

Assesses resource needs and makes strategic decisions to optimize resource allocation and project efficiency

Co-creates solutions with senior stakeholders to identify program needs and develop innovative solutions that align with business objectives

Develops and implements processes that encourage the adoption of best practices and innovative approaches to program management

Develops and designs thorough risk assessments and ensures all project activities comply with relevant regulatory standards and organizational policies

Guides and supports coordination, collaboration, and alignment between product owners, architects, and engineers to meet regulatory and technical requirements

Provides regular updates to senior stakeholders on project performance, ensuring transparency and alignment with strategic objectives

Collaborates cross-functionally with engineering teams to facilitate alignment on the architectural approach and technical strategy to execute delivery

Effectively negotiates and influences senior business leaders to reach desired project outcomes, adapts to situations to resolve issues and gain alignment

Oversees the full life cycle of product development, from concept to delivery, including Test Driven Development (TDD)

Co-creates solutions with key stakeholders to identify program needs and develop innovative solutions that align with business objectives

Analyzes project data and industry trends, identifies opportunities and recommendations for operational improvements

Facilitates the management and integration of multiple complex projects and programs simultaneously, ensuring efficient utilization of resources and adherence to timelines and budgets

May or may not oversee and mentor a team of Technology Program Management colleagues, enabling a culture of continuous learning, growth opportunities, and inclusivity for individual colleagues and teams through mentoring, feedback, and metrics, and ensuring adherence to best practices and standards

May or may not provide direct leadership and coaching to Technology Program Management teams, supporting training and development of best practices

May or may not manage resource allocation, project timeline, and budget for projects, ensuring alignment with organizational goals

May or may not collaborate with senior leadership to hire top talent for the team, ensuring a high-functioning and cohesive unit, implementing strategies for talent retention and professional development

Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives

Education Qualifications:

Bachelor's degree in Engineering and/or comparable experience; advanced degree preferred

MBA or Master's degree Engineering, Analytics and/or comparable experience; advanced degree preferred

Knowledge of Financial Modeling

Work Experience:

Experience in technology vendor management and Information Technology services

Experience in leading in a fast-paced, complex, and dynamic global environment

Experience in large-scale & complex program delivery comrpised of multiple interlinked projects

Experience in managing/leading technology implementation projects

Experience in project management and reporting tools (e.g., MS Project, Jira, Trello, Asana, Excel, Tableau)

Experience in budgeting and financial planning/management

Experience in business case development

Experience in data analysis

Experience in stakeholder management and/or leading complex governance structures

Licenses and Certifications:

Project Management Professional (PMI) or equivalent Project Management certification (e.g., Certified Project Management Practitioner, International Project Management Association / Prince 2 / CSM - Certified Scrum Master / CSPO - Certified Scrum product owner)

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.

As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.