What happens to your outplacement account when the contract ends
By Justin KullaLast updated
What a participant keeps when the employer's contract term ends depends on the provider and the contract. Ask what stays with the person, and for how long, before you sign.
An outplacement seat is bought for a term tied to the employer's contract. It is worth knowing before you sign what happens to the participant's account, data and access once that term ends: the resume drafts, the coaching notes, the login itself. The employer has paid for the benefit, and the person who used it should know what they keep.
This is worth asking about before you sign, not after — question 7 in our RFP template asks it directly: “What happens to the participant's data and access at contract end?” Ask for specifics — what's deleted, what's retained, and who controls that decision.
How NextChapter handles it
When an employer-sponsored seat ends, the person keeps their account, free, for as long as they want it, along with their profile, résumé, documents, search plan, contacts and notes. What the employer paid for stops: the coaching sessions and the recruiter network, if the program included it. Your search carries on as it is, and the Alumni plan can pick up coaching or the recruiter network if you want them. The employer's program reporting, described on the employers page, shows aggregate outcomes and does not name individuals.
See what stays with the participant at /dossier and /alumni-plan.